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- Tasks: Manage customer relationships and support Key Account Managers in a dynamic environment.
- Company: Join a successful manufacturing company in Telford with a strong reputation.
- Benefits: Enjoy a temp-to-perm role with a competitive salary and supportive team culture.
- Why this job: Be part of a vibrant team, enhance your skills, and make a real impact.
- Qualifications: A bachelor's degree or one year of account management experience preferred.
- Other info: We promote an inclusive recruitment process and welcome applicants from all backgrounds.
The predicted salary is between 22400 - 33600 £ per year.
This is a fantastic opportunity to join a well-established, highly successful manufacturing company based in Telford. The role will be on a temp-to-perm basis. The Internal Account Manager role is critical to maintaining and enhancing customer relationships whilst providing essential support to the Key Account Managers. We are looking for a highly organised, customer focused person that will thrive in a fast-paced environment and who will be a team player with a positive attitude and a good sense of humour. A bachelor's degree is preferred or at least one year of account management experience is desirable.
Responsibilities and duties will include, but not limited to:
- Build and maintain professional relationships with a select group of customers.
- Act as a first point of contact for customer queries via phone and email, managing the shared Support inbox efficiently.
- Proactively assess and validate customer requirements, feeding information back to the wider team to improve service.
- Ensure timely and accurate entry of customer orders into the online portal and keep all system data up to date.
- Monitor arrivals and departures, coordinating collections.
- Chase and track ETAs, ensuring smooth flow through production ensuring build schedules are met.
- Generate regular reports using the online portal and customer-specific tools such as Smartsheet.
- Support the team with general administration, including managing handover documentation and updating records.
Skills and Experience
- Strong attention to detail and a commitment to accuracy.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Experience using Sage is desirable but not essential; full training will be provided.
- Ability to manage time effectively and work independently.
- Highly organised with a proactive, problem-solving approach.
The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
Internal Account Manager employer: Prince Personnel Limited
Contact Detail:
Prince Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Manager
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their manufacturing processes and customer base will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Since you'll be the first point of contact for customer queries, being articulate and friendly can set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 4
If you have experience with Microsoft Excel or similar tools, be ready to discuss specific instances where you've used them to generate reports or manage data. This will demonstrate your proficiency and readiness to handle the responsibilities of the position.
We think you need these skills to ace Internal Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management or customer service. Emphasise skills such as attention to detail, communication, and proficiency in Microsoft Office, particularly Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to build customer relationships and manage queries effectively.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and problem-solving abilities. Provide examples of how you've successfully managed time and worked independently in previous roles.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your continued interest in the position and can help keep your application top of mind.
How to prepare for a job interview at Prince Personnel Limited
✨Research the Company
Before your interview, take some time to learn about the manufacturing company and its values. Understanding their mission and recent achievements will help you tailor your responses and show genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to account management and customer service. Be ready to discuss your previous experiences, how you handle customer queries, and your approach to maintaining relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Organisational Skills
As an Internal Account Manager, being organised is key. Prepare examples that demonstrate your ability to manage multiple tasks effectively, such as coordinating collections or tracking ETAs. Highlight any tools or methods you use to stay organised.
✨Demonstrate Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you handle communication with customers and team members, both verbally and in writing.
