Coffee Shop Manager - Dulwich Village

Are you a natural leader who’s passionate about hospitality and ready to make a difference? At Redemption Roasters, we believe great coffee can change lives. Our mission is to reduce reoffending by training people in prison and supporting them into work on release – often in our own cafés. We’re looking for a full-time Coffee Shop Manager to lead our Dulwich Village team. As Coffee Shop Manager, you\’ll be the driving force behind your café’s success – leading your team, delivering operational excellence, and playing a major role in our mission every day. You Will: Lead by example on the floor, creating an environment that delivers warm, personal hospitality and excellent coffee and food, every time. Build and coach a high-performing team through clear expectations, regular 1:1s, and consistent development opportunities. Drive your café’s success through smart scheduling, efficient operations, and a constant focus on sales and performance. Maintain high standards in product quality, cleanliness, and presentation through daily coaching and hands-on support. Manage rotas, stock, safety, and compliance systems with discipline and care, ensuring a well-run and organised shop. Champion our mission by mentoring team members, supporting programme participants, and communicating our social impact with clarity and purpose. Collaborate with your GM and the wider team to develop your café’s presence in the community and build a loyal guest base. You Have: Minimum 2-years cafe or restaurant management experience. Right to work full-time in the UK. Weekend availability. You Are: An experienced hospitality leader who knows how to energise a team and drive high performance. Hands-on and proactive – you’re not above the mop or the till, and you stay connected to the details that make a difference. Commercially savvy – you understand the link between efficiency, sales, and impact, and you lead with that in mind. Passionate about quality – whether it’s coffee, cleanliness, or communication, you take pride in doing things well. Calm under pressure, quick to solve problems, and always ready to roll up your sleeves. Values and mission-aligned – you lead with purpose/ We Will: Support your growth with clear expectations, training and development, and regular check-ins. Offer you the chance to lead a café that’s doing things differently – where quality and impact go hand in hand. #J-18808-Ljbffr