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- Tasks: Manage the renewal process for existing customers and ensure their satisfaction.
- Company: Join a dynamic team at a leading tech company in Windsor.
- Benefits: Enjoy a hybrid work model with flexibility and collaboration.
- Why this job: Be a trusted advisor, enhance customer relationships, and drive value.
- Qualifications: Bachelor's degree or relevant experience; 2+ years in customer-facing sales.
- Other info: Fluent English required; familiarity with CRM software is a plus.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a motivated and customer-focused Renewal Sales Specialist to join our team, this is a hybrid role based in our Windsor Office 2 days a week. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities. You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value., · Own the end-to-end process for support service contract renewal across a portfolio of customer accounts in region.
· Ensure timely and accurate completion.
· Partner with quoting specialists to ensure quality and accuracy of renewal quotes. Maintain and grow on time (OTRR) and in quarter (IQRR) renewal rates.
· Manage discount governance.
Customer & Partner Engagement
· Proactively engage with distributors, partners and customers to understand requirements, address concerns, and communicate the value of our services portfolio.
· Provide subject matter expertise to partners and internal stakeholders on support offerings, policies, and compliance.
Cross-Team Collaboration
· Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers.
· Lead regular planning calls with account stakeholders across NetApp to understand customer intention in advance of upcoming renewals.
Reporting
· Track renewal metrics, forecast renewals, provide ongoing insights to improve processes.
· Provide proactive renewals data and insights to distributors and partners to maximise on time renewal collaboration and reduce customer risk.
Problem Solving
· Address and resolve customer and partner enquiries or escalations related to renewals in a timely and effective manner.
· Fluent in English with strong communication and negotiation skills.
· Bachelor’s degree in a business or technology related subject, or relevant industry experience.
· 2+ years of experience in a customer or partner facing sales role, renewal sales preferable.
· Demonstrated aptitude to learn new skills and technologies.
· Familiarity with CRM software (e.g. Salesforce), MS Office
· Ability to build and maintain positive relationships with customers and partners
· Detail-oriented with good organisational skills
· Proactive and customer-centric approach
Renewal Specialist employer: NetApp, Inc.
Contact Detail:
NetApp, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Specialist
✨Tip Number 1
Familiarize yourself with our services portfolio and understand the value we provide to customers. This knowledge will help you engage effectively with clients and demonstrate how our offerings can meet their needs during the renewal process.
✨Tip Number 2
Build your networking skills by connecting with current employees on LinkedIn. Engaging with them can give you insights into our company culture and the specifics of the Renewal Specialist role, which can be beneficial during interviews.
✨Tip Number 3
Practice your negotiation skills, as they are crucial for this role. Consider role-playing scenarios where you negotiate contract terms or address customer concerns to prepare yourself for real-life situations you'll encounter.
✨Tip Number 4
Stay updated on industry trends and best practices in renewal sales. This knowledge will not only enhance your expertise but also show us that you are proactive and committed to providing exceptional service to our customers.
We think you need these skills to ace Renewal Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in renewal sales. Emphasize your ability to manage relationships and your familiarity with CRM software.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for the role and how your skills align with the responsibilities outlined in the job description. Mention specific examples of how you've successfully managed renewals or customer relationships in the past.
Showcase Your Communication Skills: Since strong communication and negotiation skills are crucial for this role, consider including examples in your application that demonstrate your ability to engage effectively with customers and partners.
Highlight Problem-Solving Abilities: Provide examples of how you've addressed customer inquiries or escalations in previous roles. This will showcase your proactive approach and ability to resolve issues effectively, which is key for a Renewal Specialist.
How to prepare for a job interview at NetApp, Inc.
✨Show Your Customer-Centric Approach
Emphasize your experience in customer-facing roles and how you've successfully managed relationships. Be ready to share specific examples of how you've addressed customer concerns and provided value during contract renewals.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you've effectively resolved issues or escalations related to renewals. Highlight your ability to think on your feet and provide solutions that benefit both the customer and the company.
✨Familiarize Yourself with CRM Tools
Since familiarity with CRM software like Salesforce is important, make sure you can discuss your experience with such tools. If you have specific examples of how you've used CRM systems to track renewals or manage customer data, be ready to share them.
✨Highlight Your Collaboration Skills
This role requires strong cross-team collaboration. Prepare to talk about how you've worked with sales, account management, or other teams to ensure a seamless renewal process. Share examples of successful partnerships and communication strategies you've employed.
