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- Tasks: Help patients navigate admissions with care and professionalism.
- Company: Gosnold Behavioral Health is a leader in mental health and substance use treatment.
- Benefits: Enjoy health insurance, generous leave, tuition assistance, and more!
- Why this job: Make a real impact in people's lives while working in a supportive environment.
- Qualifications: High school diploma and strong customer service skills required.
- Other info: Evening shifts available; perfect for students looking for flexible hours.
The predicted salary is between 30000 - 42000 £ per year.
Gosnold, Inc. is a nationally accredited non-profit leader in the prevention, treatment & recovery of mental health & substance use disorders. We offer a full, end-to-end continuum of care with a wide range of treatment options. Highly regarded for innovation, we provide a comprehensive patient-centred continuum of care tailored to fit the needs of each individual. Gosnold welcomes like-minded individuals who are passionate about our mission to support people & families affected by these disorders, & to promote lasting recovery.
SUMMARY: The Admissions Coordinator (Evenings 3p-11p) is responsible for gathering relevant pre-admission patient information accurately & in a timely manner, interpreting the information & determining admission suitability or the need for higher level clinical screening. This position will respond to patient, family or professional referent calls promptly & with a high degree of sensitivity, courtesy, & professionalism. The Intake Coordinator will project a warm & friendly demeanor to all patients, families, & referents.
ESSENTIAL JOB FUNCTIONS/DUTIES/RESPONSIBILITIES:
- Provide excellent customer service & communicate effectively with Gosnold customers including patients, families, health care providers & other referring parties.
- Upon admission, determine preliminary payer status & verify health insurance coverage.
- Prepare & maintain accurate & complete electronic/paper patient records, reflecting current level of care & other pertinent information.
- Initiate financial interviews with clients, as necessary & collect relevant documentation & money.
- Assist with follow-up & collection activities to ensure client payment for services.
- Communicate with other departments to ensure maximum utilization & reimbursement.
- Clearly & accurately communicate knowledge of the programs in the Gosnold service line & optimise referrals to Gosnold inpatient, residential, family, or outpatient programs.
- Retain knowledge & awareness of key Gosnold referral accounts, i.e. clinical/medical professionals, alumni, PCPs, & prioritise their requests accordingly.
- Process patient records in accordance with established Gosnold standards, completing admission data entry accurately & in a timely manner.
- Respond to general information requests (e.g., Twelve-Step meetings, etc.) by directing callers to websites or other information sources.
- Interface with all levels of management & peers in a manner that promotes learning & mutual respect.
- Support new initiatives, seek creative solutions to challenges, & participate in department & program improvement projects.
- Collect & document pertinent financial & personal information relative to patient treatment.
- Understanding or ability to learn about systems of addiction & mental health treatment.
- Collect & interpret clinical information provided by referents or prospective patients.
- Work as an active & cooperative member of the Patient Access team.
- Maintain accurate admission documents & prepare statistical reports for management within established time schedules.
- Perform all other duties as assigned.
MINIMUM KNOWLEDGE, EXPERIENCE, & SKILLS REQUIRED:
- Education: High School Diploma.
- Experience: Ability to use a computer & web-based programs.
- Skills: Strong customer service orientation. Knowledge of electronic data systems. Ability to accurately enter data into an electronic health record system. Ability to multi-task & service multiple callers.
BENEFITS (based on full-time employment):
- Blue Cross & Blue Shield health & dental insurance
- Vision insurance
- Medical & dependent care flexible spending accounts
- Generous paid vacation, sick, & holiday time
- 403b retirement savings plan with employer match
- Personal financial management services
- Life & supplemental life insurance
- Critical illness & accident insurance
- Employee Assistance Program
- Pet insurance
- Tuition assistance
Seniority level: Entry level
Employment type: Full-time
Job function: Education and Training
Industries: Hospitals and Health Care
Admissions Counselor employer: JobFlurry
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Counselor
✨Tip Number 1
Familiarise yourself with Gosnold Behavioral Health's mission and values. Understanding their approach to mental health and substance use disorders will help you align your responses during interviews, showcasing your passion for their cause.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. As an Admissions Counselor, you'll need to demonstrate your ability to handle sensitive situations with empathy and professionalism, so think of specific examples that highlight these skills.
✨Tip Number 3
Network with current or former employees of Gosnold. They can provide valuable insights into the company culture and the expectations for the Admissions Counselor role, which can give you an edge in your application process.
✨Tip Number 4
Brush up on your knowledge of electronic health record systems. Since the role involves data entry and maintaining patient records, being familiar with these systems will show your readiness to hit the ground running.
We think you need these skills to ace Admissions Counselor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Admissions Counselor position at Gosnold Behavioral Health. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, mental health, or substance use treatment. Use specific examples that demonstrate your ability to handle sensitive situations and communicate effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for helping individuals and families affected by mental health and substance use disorders. Mention why you are drawn to Gosnold's mission and how your values align with theirs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for the Admissions Counselor role.
How to prepare for a job interview at JobFlurry
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Admissions Counselor. Familiarise yourself with the specific duties mentioned in the job description, such as gathering patient information and determining admission suitability.
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service, prepare examples from your past experiences where you demonstrated strong communication and sensitivity. Highlight how you handled difficult situations with patients or families.
✨Research Gosnold Behavioral Health
Learn about Gosnold's mission and values, especially their approach to mental health and substance use disorders. Being able to discuss their treatment options and patient-centred care will show your genuine interest in the organisation.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle specific situations related to admissions. Think through potential challenges you might face and how you would address them effectively.
