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- Tasks: Be the first point of contact for safeguarding concerns and provide vital support to children and families.
- Company: Join Swindon's Children, Families and Community Health service at a transformative time.
- Benefits: Enjoy a flexible work-life balance and opportunities for personal development in a creative environment.
- Why this job: Make a real impact on children's lives while collaborating with dedicated professionals in a supportive team.
- Qualifications: Experience in customer service, safeguarding knowledge, and strong communication skills are essential.
- Other info: We value diverse backgrounds and encourage applications from all communities.
The predicted salary is between 28800 - 43200 £ per year.
There has never been a more exciting time to work in Swindon’s Children, Families and Community Health service. We are looking for an Advice and Information Officer to join our Multi Agency Safeguarding Hub (MASH). You will be co- located with colleagues from Police, Social Care, Health and Early Help.
Your next role
Multi Agency Safeguarding Hub (MASH) provides a rapid and effective service in response to all new safeguarding concerns, where someone is concerned about the safety or well-being of a child or young person, or thinks they might be at risk of harm. Information is gathered from individual agencies and is shared to build a holistic picture of the circumstances of a case. As a result, the agencies involved will be able to act quickly in a co-ordinated and consistent way to make a swift decision on the most appropriate action needed, enabling them to target interventions at the earliest opportunity and ensuring that vulnerable children and young people are kept safe. Better co-ordination between agencies will also lead to an improved service for children, young people and their families.
As one of our Advice and Information Officer you will be the first point of contact for all callers. You will be expected to gather information both directly on the phone and via information systems to enable the right decision to be made by Decision Makers. Offering advice, support and assistance to children, families and professionals will require the post holder to hold and maintain a wide range of knowledge and information of services and other agencies so that people can be signposted to available relevant resources elsewhere when appropriate. Please refer to the role profile for more details of the role and responsibilities.
Working in close collaboration with the Social Workers and colleagues from other agencies, the aim is to provide a high quality, professional and proactive service to improve outcomes for children, young people and families.
You will be someone who has an interest in working for children and in contributing to a vital service at the forefront of supporting and protecting children in Swindon. You will have experience of working in a customer focused environment, working to timescales, gathering information, maintaining accurate records and working closely with others. You will need experience of giving advice and be able to demonstrate understanding of and experience of safeguarding children.
If you believe you have the skills, knowledge, experience and enthusiasm to deliver in this exciting role and want to help shape the future our service for children that is already striving to be the best, we want to hear from you.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role")., Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.
For further information about the role please contact Amy Burrows, Assistant Team Manager, email aburrows@swindon.gov.uk
As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion
If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk
Advice and Information Officer employer: Government of The United Kingdom
Contact Detail:
Government of The United Kingdom Recruiting Team
aburrows@swindon.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Advice and Information Officer
✨Tip Number 1
Familiarize yourself with the Multi Agency Safeguarding Hub (MASH) model. Understanding how different agencies collaborate to protect children will help you articulate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or advice roles. Be prepared to discuss specific examples where you successfully gathered information and provided support to clients.
✨Tip Number 3
Demonstrate your understanding of safeguarding principles. Be ready to share your insights on how effective communication and collaboration can improve outcomes for children and families.
✨Tip Number 4
Show your enthusiasm for working with children and families. Share any relevant volunteer work or personal experiences that reflect your commitment to this vital service.
We think you need these skills to ace Advice and Information Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Advice and Information Officer position. Understand the key responsibilities, required skills, and the importance of safeguarding children in Swindon.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in customer-focused roles, particularly those involving advice-giving or working with vulnerable populations. Make sure to provide specific examples that demonstrate your ability to gather information and maintain accurate records.
Show Your Passion: Express your enthusiasm for working with children and families. Share why you are interested in this role and how you can contribute to improving outcomes for children and young people in Swindon.
Tailor Your Application: Customize your CV and cover letter to align with the job requirements. Use keywords from the job description to ensure your application stands out and clearly shows that you meet the majority of the criteria.
How to prepare for a job interview at Government of The United Kingdom
✨Show Your Passion for Child Welfare
Make sure to express your genuine interest in working with children and families. Share any relevant experiences that highlight your commitment to safeguarding and supporting vulnerable individuals.
✨Demonstrate Your Customer Service Skills
Since the role involves being the first point of contact, emphasize your experience in customer-focused environments. Provide examples of how you've effectively gathered information and assisted clients in previous roles.
✨Highlight Your Collaborative Experience
Discuss your ability to work closely with various agencies and professionals. Mention specific instances where you successfully collaborated with others to achieve a common goal, especially in high-pressure situations.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve hypothetical scenarios related to safeguarding concerns. Practice articulating your thought process and decision-making skills in these situations to demonstrate your readiness for the role.
