Maintenance Shift Technician

To work as part of an in-house maintenance shift team to provide a total planned and reactive maintenance service. To be responsible for giving a Trust wide service in accordance with the duties and responsibilities given below.

Main duties of the job

• Perform unsupervised work including activities that may be demanding and/or non-routine.
• Responsible for testing and fault finding on all engineering plant and equipment throughout the Hospital, out of hours and unsupervised.
• To act as 'Competent & Appointed Person' for the Trust in safe operation and maintenance of boiler and other plant and systems.
• Work under own initiative to undertake maintenance and repairs as directed, ensuring compliance with Trust safety standards and procedures.
• At all times to carry Trust communication devices (pager/two-way radios/mobile phone) to facilitate immediate response to emergency situations.
• To provide a first line of response to maintain the delivery of clinical services and undertake 'first time fix' or instigate temporary measures to ensure clinical capacity is not disrupted where possible.
• Respond to urgent situations such as lift entrapment and fire alarm calls etc.
• To issue permits to work to directly employed staff and contractors.
• To supervise contractors on site out of normal working hours.

Key Skills

• City & Guilds in either Electrical and/or Mechanical Services Level 3 or NVQ Level 3.
• Previous experience in a multi-skilled maintenance position with a core skill in either Electrical or Mechanical Services.
• Previous experience in a Competent Person (CP) role, for example, Low Voltage CP (HTM 06), Medical Gases CP (HTM 02), HVAC CP (HTM 03) etc.
• Previous experience in a shift technician role within a complex environment i.e., Healthcare.
• Ability to work alone or as part of a team.
• Good problem-solving skills.
• The ability to assist with emergency tasks such as fire alarms, heating failures, blocked drains and gritting of roads etc.
• Making areas safe following patient damage.
• Physically fit as the role will involve lifting and carrying.
• Excellent customer service skills, friendly and approachable.

Key Activities

• To undertake and be responsible for the following in conjunction with and as directed by the appropriate Estates Manager / Estates Officer / Maintenance Supervisor.
• To organise and prioritise own day-to-day duties to ensure safe efficient operation of plant.
• Diagnose and repair faults in engineering and/or electrical and/or plumbing installations, plant, and equipment to deal with new situations as they arise and pass on knowledge to others.
• Make the appropriate Estates Manager / Estates Officer / Team Leader aware of faults and breakdowns within the facility as appropriate in and out of normal working hours.
• To prioritise all emergency and non-emergency out of hours calls to ensure the safety of staff, patients, and visitors and to provide an effective service.
• To carry out PPM and reactive work across site as required.
• Responsible for the maintenance of records for all major repairs completed and logbooks, feedback documentation including Works Orders, reporting any defects or malfunctions in plant or equipment by clear and concise logging in the plant logbooks provided.
• Carry out building surveys and inspections as required.
• Advise on material, equipment, and systems.
• Maintain building and site service records.
• Highlight Health & Safety issues relating to building, mechanical control and electrical issues.
• Carry out investigation and testing on fire alarm and security systems.
• Liaise with external contractors and suppliers where necessary.
• Support company projects as and when required.
• Be part of a shift Rota 4 on, 4 off (days and nights).
• Supervision of maintenance assistants, apprentices, contractors and providing practical training.
• Perform any other duties as required by the Company.

Health and Safety

• Responsible for own health and safety and that of colleagues, in accordance with the company's Health and Safety policy.
• Anticipate and act on any potential hazards by initiating and progressing any remedial measures required.
• Comply with any regulations associated with work being carried out.
• Undertake any training deemed compulsory for role.
• Ensure the correct PPE is always worn.

Communication

• Communicate effectively in writing, orally and be electronically literate.
• Communicate technical issues, safety requirements to other staff, patients and contractors.
• Liaise closely with other departments and staff within the team.
• Build relationships and support personnel across the Trust, including clinical staff, contractors, patients, clients, relatives, and carers.

Analytical and Judgemental Skills / Freedom to Act

• To work as an integral part of the Estates Maintenance Team, providing a comprehensive service.
• Be able to generate and promote solutions, make decisions and commitments within appropriate time frames.
• The post holder will pay attention to detail to ensure works are completed to a high standard.
• They must remain calm, think clearly, and manage emotion under pressure.

Planning and Organisational Skills

• Plan, prioritise and schedule own workload and work with minimal supervision and seek advice when needed.
• Co-ordinate work of contractors and provide cover for other maintenance technicians within the team during periods of absence.

Responsibility for Patients / Clients

• The post holder will have patient and client interaction as part of their daily duties and provide non-clinical advice.

Policy and Service Responsibilities

• The post holder will follow policies and procedures and work collaboratively as part of an integrated team.
• They will also be encouraged to suggest changes to improve efficiency and productivity.
• The post holder will learn new techniques and will participate in both formal and informal training as necessary.
• This will include the development of multi-skilled practices and may include residential courses.

Responsibility for Financial and Physical Resources

• Responsible for the purchase of parts to carry out the day-to-day maintenance functions.
• Take reasonable care of Trust assets and minimise financial loss via cost-efficient repair and maintenance of building services and equipment.
• Personal duty of care for all equipment and resources provided e.g., works vehicle.

Responsibility for Staff

• Where necessary, to provide practical training, instruction, and professional advice as necessary.
• The post holder will demonstrate existing practices to new staff, acting as a mentor/trainer.
• Supervise maintenance assistants, apprentices and contractors and evaluate works carried out.

Responsibility for Information

• The post holder will comply with Health & Safety Regulations, NHS Regulations, HTM, HMN guidelines and customer requirements.
• Completion of CAFM system and updating maintenance records.

Research and Development

• The post holder will carry out audits and surveys as and when required.

Physical Effort

• Work will be predominantly maintenance based.
• Use of Trust mobile phone, pager and radio will largely be continuous.
• The post requires significant physical skills and effort lifting in excess of 15kg on a daily basis numerous times during a shift.
• Ability to input data to works management system.
• There will be a requirement to work as part of shift rota (4 on, 4 off days and nights).

Mental Effort

• The post holder must be able to maintain high levels of concentration for prolonged periods, and deal with frequent interruptions to attend to emergency tasks e.g., fire alarms etc.
• As there is a requirement for continuous training, the post holder must have the ability to learn and retain information.

Emotional Effort

• Show empathy towards service users.
• Contact with staff and incidental contact with service users who may be distressed or angry.

Working Conditions

• Must be able to work flexibly and adapt to the clinical environment.
• Must have a positive approach to change management.
• The working conditions are frequently highly unpleasant.
• There is exposure to distressing circumstances e.g. Working in unsettled ward conditions where there may be fighting, self-harm or personal attacks.

OTHER DUTIES

• The post holder will be required to take part in an annual performance appraisal, where this job description will be reviewed, and objectives set.
• The Trust has a No Smoking Policy that prohibits any smoking whilst at work.
• The post holder is expected to contribute to the creation of a working environment where everyone feels respected, valued, and treated with dignity.
• This job description is not exhaustive and may be amended in consultation with the post holder.
• It should be reviewed whenever major changes have been agreed to the post and should be reviewed as part of the annual appraisal process to ensure it remains an accurate reflection of the duties and responsibilities undertaken by the post holder.

Safeguarding Children and Adults

• All Trust staff has a responsibility to ensure the safeguarding of children, young people, and vulnerable adults.
• This includes attending statutory and mandatory training, adhering to local Safeguarding Children and Adults boards policies and procedures and inter-agency guidance as identified in the Trust's Safeguarding policies and procedures.

Confidentiality

• Personal information and many of the duties of this post are of a confidential nature and disciplinary action will be taken if confidential information is divulged to inappropriate persons.

Data Protection Act

• All staff are reminded of their duties and responsibilities as employees under the General Data Protection Regulations (2018) and to ensure that Personal Data is not negligently or unlawfully handled or disclosed to unauthorised persons.

Infection Control

• As an employee of Coventry and Warwickshire Partnership Trust you are responsible for protecting yourself and others against the risk of acquiring a Healthcare Associated Infection.
• All staff, clinical or non-clinical are expected to comply with infection control policies and procedures.
• You will attend the mandatory infection control training and updates as required by the Trust.

Environmental Issues

• The Trust is committed to reducing its impact on the environment by preventing pollution, continually improving its environmental performance which increases the wellbeing of staff and patients.
• As a member of staff, you are expected to adhere to policies to assist the Trust in meeting its environmental and sustainability targets.