Repairs Officer/DLO Team Leader

Goodman Masson are currently working with a social housing organisation in East Anglia to recruit for an interim Repairs Officer/DLO Team Leader.

Repairs Officer/DLO Team Leader – In-House Trade Team (DLO)

Full-Time | Temporary | Field-Based | 37 Hours per Week | Monday to Friday

Are you a proactive leader with a strong background in housing repairs and maintenance? Do you thrive in a fast-paced, hands-on environment where your decisions directly impact residents\’ quality of life?

We\’re looking for a dynamic Repairs Officer to take day-to-day responsibility for a large in-house trade team delivering high-quality responsive repairs. This is a fantastic opportunity to shape and lead service delivery on the ground—ensuring homes are well maintained, safe, and places residents are proud to live in.

What You\’ll Be Doing:

• Lead and coordinate a busy Direct Labour Organisation (DLO) workforce, ensuring quality, timeliness, and value for money.
• Conduct full property surveys, raise and manage work orders, and oversee completion to a high standard.
• Drive performance across reactive repairs, planned works, and compliance with health and safety legislation.
• Work with colleagues to champion innovation, customer satisfaction, and continuous improvement.
• Monitor quality standards through inspections, data analysis, and audits.
• Support with disrepair claims, insurance cases, mutual exchanges, and adaptations.
• Be part of the out-of-hours rota (including occasional weekend work).

What We\’re Looking For:

• Experience managing repairs or voids services in a housing or property maintenance environment.
• Knowledge of relevant housing legislation, health & safety, and maintenance standards.
• Ability to lead field-based teams, manage multiple priorities, and solve complex operational issues.
• Strong communication, IT, and project coordination skills.
• Relevant qualification in Building Construction, Surveying, or a similar field (HND or professional membership such as CIOB or RICS desirable).
• NEBOSH or equivalent H&S training preferred.
• A full UK driving licence and business-use insurance.

If this role is of interest, please email over your CV to

JBRP1_UKTJ