Field Engineer

The Senior Field Services Engineer is responsible for diagnosing and repairing a broad range of IT hardware, including servers, storage systems, data centre equipment, end-user computing devices (PCs, laptops, tablets), printers, peripherals, and point-of-sale systems at various customer locations across the UK.

This role also involves providing support for installations, moves, and changes across client sites, requiring a high degree of flexibility, autonomy, and technical competency.

Key Responsibilities

• Travel to multiple customer sites to deliver on-site IT support services in line with service level agreements.
• Provide hardware support and troubleshooting across a range of technologies including server, storage, network, and end-user devices.
• Perform on-site installations, repairs, and troubleshooting in both software and hardware environments.
• Maintain and update relevant vendor certifications to meet role requirements.
• Follow both internal and client-supplied procedures and provide feedback to support continuous improvement.
• Comply with safety standards, including electrical safety and ESD precautions.
• Accurately complete documentation and service updates for each site visit in a timely manner.
• Participate in a scheduled on-call rota (mornings, evenings, weekends), with applicable allowances.
• Provide support to other teams within the technology services department as required.
• Work overtime as necessary to fulfil client contractual obligations, with applicable overtime rates.

Required Qualifications & Experience

• Proven experience in installation, troubleshooting, and repair of a variety of IT hardware including servers, storage, and network equipment.
• Familiarity with data centre environments and end-user computing hardware.
• Ability to install and configure software based on client requirements.
• Vendor certifications (e.g., Dell, Lenovo, IBM, HP) are essential.
• Strong hardware break-fix and maintenance skills.
• Full UK driving licence.
• Eligible for UK security clearances including SC and NPPV3 (required for access to certain client sites).