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- Tasks: Join a dynamic team answering customer inquiries via phone, email, and live chat.
- Company: Be part of a long-established, successful company in the media industry.
- Benefits: Enjoy 25 days holiday, a discount scheme, and a clear path for career progression.
- Why this job: Great opportunity to enhance your communication skills and grow within a supportive environment.
- Qualifications: Excellent verbal and written communication skills; customer service experience is a plus.
- Other info: Work Monday to Friday with flexible lunch options in Haywards Heath.
The predicted salary is between 18672 - 26028 £ per year.
We are thrilled to be working with our long-standing client in their search for several customer service advisors to join their busy customer support team. Working as part of a small team, the role of Customer Service Advisor will see you answering enquiries from customers of global media companies by phone, email and live chat.
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Managing inbound and outbound customer interactions to resolve queries and complaints.
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Processing customer orders accurately via the fulfilment system.
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Switching seamlessly between voice calls and email-based communication.
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Meeting productivity and quality standards while working collaboratively with local and remote team members.
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Cross-selling products and retaining customers as part of a proactive customer service approach.
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Participating in a continuous improvement environment to enhance personal and team performance.
To be successful in the role of Customer Service Advisor, you will have excellent communication skills (verbal and written) with a confident telephone manner. Ideally you will have some customer service experience, either office based, or customer facing. You will have a good level of education and a willingness to learn. This role could suit someone who has worked as Customer Service Representative, Call Centre Agent or Customer Support Advisor.
£23,400, Haywards Heath, Mon – Fri, 8:30 – 17:00 (1 hour lunch) or 09:00 – 17:00 (30-minute lunch),25 days holiday + Bank Holidays, Discount Scheme, You will be joining a company who is long-established and highly successful in their field. They are committed to developing their staff, and this role has a direct progression path into more senior positions within the customer service department. There is also future opportunity for employees to develop their careers in other departments of the business.
Package
£23,400
Haywards Heath
Mon – Fri, 8:30 – 17:00 (1 hour lunch) or 09:00 – 17:00 (30-minute lunch)
25 days holiday + Bank Holidays
Discount Scheme
Customer Service Advisor employer: Erek Daily Alerts - Travail Employment Group
Contact Detail:
Erek Daily Alerts - Travail Employment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various customer inquiries.
✨Tip Number 2
Research the company and its products thoroughly. Understanding their offerings will allow you to speak knowledgeably about how you can contribute to their customer service goals.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your communication skills and ability to resolve conflicts. Be ready to share these during the interview to showcase your suitability for the role.
✨Tip Number 4
Practice switching between different forms of communication, like phone calls and emails. This will help you feel comfortable discussing your adaptability in handling various customer interactions.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasize any roles where you managed customer interactions, resolved queries, or worked in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention specific examples of how you've successfully handled customer inquiries or complaints in the past.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as excellent verbal and written communication, ability to switch between different communication channels, and a proactive approach to customer service.
Show Willingness to Learn: Express your eagerness to learn and grow within the company. Mention any relevant training or courses you've taken that demonstrate your commitment to personal and professional development.
How to prepare for a job interview at Erek Daily Alerts - Travail Employment Group
✨Showcase Your Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. Be prepared to demonstrate your confident telephone manner during the interview.
✨Familiarize Yourself with Customer Service Scenarios
Think of examples from your past experiences where you successfully resolved customer queries or complaints. This will help you illustrate your problem-solving skills and customer service experience.
✨Demonstrate Adaptability
The job involves switching between different communication channels like phone, email, and live chat. Be ready to discuss how you manage multiple tasks and adapt to changing situations in a fast-paced environment.
✨Express Your Willingness to Learn
Highlight your eagerness to develop your skills and grow within the company. Mention any relevant training or courses you've taken that show your commitment to continuous improvement.
