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- Tasks: Support customers through phone, chat, and email, ensuring a top-notch experience.
- Company: Join an innovative e-commerce company specializing in personalized, high-quality clothing.
- Benefits: Enjoy hybrid working, casual dress, company events, and a cycle-to-work scheme.
- Why this job: Be part of a service-driven team with potential for a permanent role and great culture.
- Qualifications: Previous experience in retail or customer service is a plus; strong communication skills are essential.
- Other info: Fixed-term contract for 3 months with a salary of £23,000 per year.
The predicted salary is between 13800 - 19800 £ per year.
We are working on behalf of an innovative e-commerce company specialising in made-to-order clothing, blending technology, design, and exceptional customer service to create personalised, high-quality products., They are seeking a customer-focused, organised, and empathetic Customer Service Advisor to join their service-driven team during their seasonal peak. Reporting to the Customer Service Manager, you’ll support customers at every step of their journey, ensuring an outstanding experience and upholding their commitment to service excellence. This role offers the potential for a permanent position for the right candidate., * Provide high-quality customer service, maintaining SLAs and striving for first-contact resolution.
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Respond to inquiries across multiple channels (phone, chat, and email) promptly and professionally.
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Manage customer reviews and feedback to ensure satisfaction and identify areas for improvement.
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Collaborate with team members to optimise the customer journey and streamline processes.
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Work proactively to address customer needs and ensure a seamless order journey.
We are searching for a friendly and enthusiastic communicator with a passion for delivering excellent customer service. Your strong organisational skills will enable you to manage a high volume of inquiries efficiently across multiple platforms. Previous experience in retail, hospitality, or other customer-focused industries is highly desirable.
£23,000 p/a, Burgess Hill, Full-time, Fixed-term contract (3 months), Monday to Friday, 9am – 5pm with occasional Saturday support, Hybrid working, Casual dress, Pension, Company events, Cycle to work scheme, You will be joining a company based in Burgess Hill, specialising in made-to-order clothing for consumers and b2b markets. The company emphasises a focus on great design and customer experience to deliver fun, personal and high-quality products.
Package
£23,000
Fixed-term contract (3 months)
Hybrid working available
MacBook and remote work setup provided
Season ticket loan and free eye tests
Casual dress, company events, and cycle-to-work scheme
Contact Branch
Customer Service employer: Erek Daily Alerts - Travail Employment Group
Contact Detail:
Erek Daily Alerts - Travail Employment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarize yourself with the e-commerce industry, especially in made-to-order clothing. Understanding the unique challenges and customer expectations in this sector will help you stand out during your interactions with the team.
✨Tip Number 2
Practice your communication skills across different channels like phone, chat, and email. Being able to demonstrate your ability to handle inquiries professionally and promptly will be crucial in showcasing your fit for the role.
✨Tip Number 3
Highlight any previous experience in retail or hospitality during your conversations. Sharing specific examples of how you've successfully managed customer inquiries or resolved issues can make a strong impression.
✨Tip Number 4
Show your enthusiasm for customer service by preparing thoughtful questions about the company's approach to customer satisfaction. This will not only demonstrate your interest but also your proactive mindset in ensuring a great customer journey.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Understand the Company: Take some time to research the innovative e-commerce company. Familiarize yourself with their made-to-order clothing concept, their commitment to customer service, and how they blend technology and design.
Tailor Your CV: Highlight your previous experience in customer service, retail, or hospitality. Emphasize your organisational skills and any relevant achievements that demonstrate your ability to manage high volumes of inquiries efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've resolved customer issues in the past and how you can contribute to enhancing the customer journey.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, and that your application reflects professionalism and attention to detail.
How to prepare for a job interview at Erek Daily Alerts - Travail Employment Group
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, whether in retail or hospitality.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple inquiries efficiently. Discuss any tools or methods you use to stay organised, especially when handling high volumes of customer interactions across different channels.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle difficult customer situations and be ready to explain your thought process and actions clearly.
✨Research the Company
Familiarise yourself with the company's products and values. Understanding their focus on made-to-order clothing and exceptional customer experience will help you align your answers with their mission during the interview.
