Director of Strategy & Transformation

Director of Strategy & Transformation

Reimagining the Customer Experience

One of the UK’s leading high street retailers, is undergoing a bold transformation — rethinking every step of the customer journey across their omni-channel landscape. They're looking for a Director of Strategy & Transformation who can take vision and turn it into action.

What You’ll Do

You’ll drive strategic thinking and transformation across the business — from concept through to execution — with a sharp focus on customer experience:

• Lead cross-functional strategic transformation across retail and e-commerce channels
• Own customer journey strategy and bring it to life — from whiteboard to shop floor
• Work shoulder-to-shoulder with stakeholders from the COO to in-store colleagues
• Operate in ambiguity — shaping initiatives mid-flight, aligning fragmented efforts, and pulling it all together
• Identify blockers to customer delivery and solve them with pace, clarity and conviction
• Embed a “customer-first” mindset into everything you do

What We’re Looking For

• A strategic leader with a consultancy mindset — comfortable shaping ideas and making them real
• Proven track record in retail and e-commerce transformation — customer journey experience is essential
• A problem-solver, highly skilled at navigating ambiguity and aligning disparate programmes
• Able to influence and inspire across all levels — from execs to front-line teams