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For Companies At a Glance
- Tasks: Provide expert advice and manage client insurance policies with a focus on excellent service.
- Company: Join PIB Group, a recognised leader in the insurance market committed to people and sustainability.
- Benefits: Enjoy flexible working, competitive holidays, generous parental leave, and discounts on various services.
- Why this job: Be part of a supportive culture that values growth, community impact, and environmental responsibility.
- Qualifications: 5 GCSEs including English and Maths; experience in UK insurance and strong client service skills required.
- Other info: Opportunities for professional development and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
The Role: Account Handler
To provide professional advice and service to all clients. Effectively manage policy events following compliant processes ensuring that all customers are dealt with professionally and fairly. To retain existing customers and write new business by the continual development of relationships and delivery of excellent customer service.
Responsibilities:
- Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients.
- Provide quality service to clients, covering all details of their insurance arrangements, to advise, review, arrange and secure the appropriate cover at a competitive premium.
- Responsible for the review and action required on policy and client information.
- Be vigilant in day to day operations to identify and mitigate the impact of potential issues ensuring remedial action is taken where necessary.
- Build effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists to maximise business opportunities.
- Build and continuously enhance relationships with PIB’s panel of insurers and maintain a profile within the insurance market.
- Proactively work with colleagues across the business to identify and maximise opportunities for growth.
- Place commercial lines business within approved markets to best meet the clients needs based on the knowledge of the client, the insurance market and industry sector proposition.
- Ensure clients are appraised of updates regarding political, regulatory and market changes that may impact them and their business.
- Review the adequacy of covers and suitability of the terms being offered to clients.
- Liaise with relevant departments, to ensure all queries are resolved quickly and efficiently.
Experience:
Essential:
- Minimum 5 GCSE, Grades A-C including English and Maths.
- Experience of working within the UK insurance market and a good understanding of the role of regulation and compliance.
- Experience of General Commercial classes of business.
- Client service and administrative experience, adhering to processes and systems with a high level of accuracy and attention to detail, to support client service delivery.
- Previously worked within a team servicing both clients and colleagues whilst also possessing excellent negotiating skills.
- Organised with good time management skills working to agreed priorities.
- Good communication skills to effectively liaise with internal colleagues.
- Computer literate with good experience of using MS Office Suite.
- Operational use of Acturis ensuring updates are made accurately to data quality standards.
Further information:
As well as a competitive salary we offer the following benefits:
- Competitive holiday allowance with the annual option to buy additional days.
- Death in Service benefit of x4 salary.
- Company pension scheme.
- Very generous maternity and paternity leave packages.
- A flexible benefits package which allows you to add additional benefits to your overall package.
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more.
- Referral schemes.
- Discounted rates on PIB products.
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more.
- We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose.
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development.
- Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity.
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
Why join us?
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
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Contact Detail:
PIB Insurance Brokers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler
✨Tip Number 1
Familiarise yourself with the UK insurance market and current regulations. Understanding the compliance landscape will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work as Account Handlers. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Brush up on your negotiation skills. Since the role involves advising clients and securing competitive premiums, being able to negotiate effectively will set you apart from other candidates.
✨Tip Number 4
Showcase your customer service experience during any discussions. Highlight specific examples where you've successfully managed client relationships or resolved issues, as this is crucial for the Account Handler position.
We think you need these skills to ace Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the UK insurance market, particularly in client service and compliance. Use specific examples that demonstrate your ability to manage policy events and build relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Account Handler role and how your skills align with the responsibilities outlined in the job description. Mention your experience with General Commercial classes of business and your understanding of regulatory requirements.
Showcase Your Communication Skills: Since good communication is essential for this role, ensure your application reflects your ability to liaise effectively with clients and colleagues. Use clear and concise language, and consider including examples of successful negotiations or client interactions.
Highlight Your Organisational Skills: Demonstrate your organisational abilities by detailing how you manage your time and priorities. Provide examples of how you've adhered to processes and maintained accuracy in your work, which is crucial for supporting client service delivery.
How to prepare for a job interview at PIB Insurance Brokers
✨Know Your Insurance Basics
Make sure you brush up on your knowledge of the UK insurance market, especially general commercial classes. Understanding the role of regulation and compliance will also give you an edge during the interview.
✨Demonstrate Client Service Skills
Prepare examples that showcase your client service experience. Highlight situations where you effectively managed client relationships and resolved issues, as this is crucial for the Account Handler role.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've successfully liaised with colleagues and clients in the past, and how you can maintain clear communication in a team setting.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role and how you would address them, particularly in relation to policy management and client needs.
