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- Tasks: Manage client relationships and oversee defect resolution for luxury residential projects.
- Company: Join a leading recruitment firm dedicated to high-end residential fit-outs in London.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Be part of a team that values quality service and client satisfaction in luxury living.
- Qualifications: Experience in client-facing roles within construction or aftercare is essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 42000 - 84000 £ per year.
We are recruiting an organised and client-focused Aftercare Manager to support the handover and post-completion phase of luxury residential fit-out projects across London. You will manage client expectations, coordinate defect resolution, and maintain the contractor's high standards of service and finish.
Key Responsibilities:
- Serve as the main point of contact for clients post-handover
- Log, track, and manage defect rectification in collaboration with trades and subcontractors
- Ensure all works are completed promptly and to specification
- Coordinate access and communicate with clients and consultants effectively
- Report on aftercare performance and implement process improvements
- Support the transition between delivery and aftercare teams
Requirements:
- Experience in a client-facing construction or aftercare role
- Understanding of high-end finishes, detailing, and defect management
- Strong communication, planning, and coordination skills
- Ability to maintain calm and professionalism under pressure
- Knowledge of construction processes and residential fit-out
If you are keen apply now or for more information, please contact Neil.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of gender, race, age, sexual orientation, religion, or belief.
Aftercare Manager - HIgh-End Residential employer: Cavendish Professionals
Contact Detail:
Cavendish Professionals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager - HIgh-End Residential
✨Tip Number 1
Familiarise yourself with high-end residential projects by visiting luxury developments in your area. This will give you a better understanding of the standards expected and help you speak confidently about your experience during interviews.
✨Tip Number 2
Network with professionals in the construction and aftercare sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare specific examples of how you've successfully managed client expectations and defect resolutions in past roles. Being able to share these stories will demonstrate your capability and fit for the Aftercare Manager position.
✨Tip Number 4
Stay updated on the latest trends in luxury residential fit-outs and aftercare processes. This knowledge will not only impress during interviews but also show your commitment to the role and the industry.
We think you need these skills to ace Aftercare Manager - HIgh-End Residential
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly in construction or aftercare. Emphasise your understanding of high-end finishes and defect management to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication and coordination skills. Mention specific examples from your past experiences where you successfully managed client expectations and resolved defects.
Highlight Relevant Skills: In your application, clearly outline your strong planning abilities and how you maintain professionalism under pressure. These are key traits for the Aftercare Manager role.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on their radar.
How to prepare for a job interview at Cavendish Professionals
✨Showcase Your Client-Facing Experience
Make sure to highlight your previous roles where you interacted directly with clients. Discuss specific examples of how you managed client expectations and resolved issues, as this will demonstrate your suitability for the Aftercare Manager position.
✨Demonstrate Knowledge of High-End Finishes
Familiarise yourself with high-end residential fit-out projects and be prepared to discuss your understanding of luxury finishes and detailing. This knowledge will show that you are well-equipped to handle the specific demands of the role.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations, such as managing defect rectification or coordinating with subcontractors. Practising your responses will help you convey your problem-solving skills effectively.
✨Exude Calmness Under Pressure
Since the role requires maintaining professionalism under pressure, think of examples from your past where you successfully navigated stressful situations. Sharing these experiences will illustrate your ability to stay composed and effective in challenging circumstances.
