Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support HR functions for both office and call centre teams, ensuring tailored HR solutions.
- Company: Join Verisure, a leader in customer satisfaction and employee growth in consumer services.
- Benefits: Enjoy perks like private healthcare, gym discounts, and extra annual leave after probation.
- Why this job: Be part of a diverse team focused on positive employee experiences and impactful HR strategies.
- Qualifications: CIPD Level 5 preferred; experience in HR roles within fast-paced environments is essential.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking an adaptable and people-focused HR Business Partner to support both our Head Office support functions (including Operations, Customer Loyalty, Finance, Marketing, Legal) and our frontline employees in a call centre environment. This dual-facing role requires someone confident partnering across a variety of employee groups from professional services teams to customer-facing colleagues, ensuring HR solutions are relevant, practical, and aligned to local and organisational needs.
With a focus on line manager capability, employee relations, and the implementation of centrally developed People Plans, this role plays a key part in building a consistent and positive employee experience across all supported teams.
Key Responsibilities- Strategic HR Partnership
- Build effective relationships with department leaders and operational managers across Head Office and the call centre.
- Understand the unique dynamics of both support and frontline teams, adapting your HR support accordingly.
- Partner with stakeholders to develop and deliver people strategies aligned with business objectives.
- People Plan Implementation
- Deploy and action People Plans and HR initiatives developed by the central HR team, tailoring them for both support teams and call centre operations.
- Support the implementation of initiatives related to engagement, wellbeing, performance management, and leadership development.
- Provide feedback to the central HR function on the effectiveness of these initiatives across diverse employee groups.
- Line Manager Capability Building
- Coach and support line managers across functions and operations to improve their confidence and consistency in managing people.
- Deliver tailored support and training where needed, especially for new or less experienced people managers.
- Promote proactive people management practices and early intervention on people issues.
- Employee Relations (ER)
- Lead or support a wide range of ER matters across both employee groups, including disciplinary, grievance, capability, and absence management.
- Work in partnership with the central ER team to ensure compliance with employment law and policy and reduce risk.
- Help managers adopt a solutions-focused and fair approach to people challenges.
- Talent, Engagement & Retention
- Support engagement and retention strategies tailored for both Head Office professionals and call centre frontline teams.
- Participate in talent planning, career development, and internal mobility processes.
- Help embed diversity, equity, and inclusion practices across your business areas.
- HR Metrics & Reporting
- Monitor and analyse key people data (e.g. attrition, absence, case volumes) to identify trends and support decision-making.
- Provide regular updates and insights to functional and operational leaders to inform local people plans.
- CIPD Level 5 qualified desired (or equivalent experience).
- Proven track record in a HR generalist role or HRBP experience in a fast-paced, multi-function environment.
- Experience supporting a mix of Head Office support teams and operational/frontline staff, such as contact centres or customer service environments.
- Strong working knowledge of UK employment law and employee relations best practice.
- Proven ability to influence, coach, and upskill line managers.
- Comfortable working with both strategic people priorities and operational HR tasks.
- Experience supporting call centre, customer service, or frontline operational teams.
- Comfortable flexing communication style between corporate and frontline audiences.
- Familiarity with delivering HR projects and initiatives across multiple departments.
We are dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Upon successful completion of your probation period, your benefits will include:
- Subsidised Bupa Private Healthcare
- Dental, Optical, Therapy Cash Plan
- Contributory Pension
- Discounted Gym & Health Club Membership
- Enhanced Maternity & Paternity Schemes
- Parking Facilities Including Access to EV Charging
- Long Service Awards
- Birthdays Off
- Increasing Annual Leave Entitlement
- Employee Referral Cash Reward
- Perkbox (freebies, discounts, and more)
- Employee Alarm Discount
- Cycle to Work Scheme
- Company Socials
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Diversity & InclusionVerisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
Ready to join our team and make your dream job a reality? Apply today and we’ll get in touch! Be you. Be more. Be Verisure.
HR Business Partner employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Business Partner
✨Tip Number 1
Familiarise yourself with the unique dynamics of both support and frontline teams. Understanding their specific challenges and needs will help you demonstrate your adaptability and people-focused approach during interviews.
✨Tip Number 2
Network with current or former HR Business Partners in similar environments, especially those who have experience in call centres. They can provide valuable insights into the role and may even refer you to opportunities within their networks.
✨Tip Number 3
Prepare to discuss how you would implement People Plans and HR initiatives tailored for diverse employee groups. Think of examples from your past experiences where you successfully adapted HR strategies to meet varying needs.
✨Tip Number 4
Showcase your knowledge of UK employment law and employee relations best practices. Being well-versed in these areas will not only boost your confidence but also demonstrate your capability to handle ER matters effectively.
We think you need these skills to ace HR Business Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant HR experience, particularly in supporting both office and frontline teams. Use specific examples that demonstrate your ability to adapt HR solutions to different employee groups.
Craft a Compelling Cover Letter: In your cover letter, express your understanding of the dual-facing nature of the role. Discuss how your previous experiences align with the responsibilities outlined in the job description, especially in building relationships with department leaders and implementing people strategies.
Showcase Your Knowledge of Employment Law: Since the role requires a strong working knowledge of UK employment law, be sure to mention any relevant qualifications or experiences you have in this area. Highlight your ability to manage employee relations matters effectively.
Demonstrate Your Coaching Skills: Provide examples of how you've successfully coached line managers in the past. This could include specific training initiatives you've led or how you've helped managers improve their confidence in managing people.
How to prepare for a job interview at Verisure
✨Understand the Role
Before the interview, make sure you thoroughly understand the HR Business Partner role. Familiarise yourself with the key responsibilities, especially around employee relations and line manager capability. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Adaptability
This role requires someone who can adapt to different employee groups. Be prepared to discuss examples from your past where you've successfully tailored your HR approach to meet the unique needs of both support teams and frontline staff.
✨Demonstrate Your Knowledge of Employment Law
Given the importance of compliance in this role, brush up on UK employment law and best practices in employee relations. Be ready to discuss how you've applied this knowledge in previous roles to ensure fair and effective HR practices.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in HR situations. Think of specific instances where you've dealt with disciplinary issues or supported line managers, and be ready to explain your thought process and outcomes.
