Complaints Handler

Complaints Handler\\n Location: Warwick, Warwickshire (Hybrid – 2 days working from home)\\n Salary: £27,000 + excellent benefits\\n\\nIf you’re experienced in managing customer complaints with empathy, clarity, and professionalism—and you’re ready for a new challenge—this is an opportunity to join a company that truly values its people and its customers.\\n\\nAbout the role of Complaints Handler:\\n\\nAs a Complaints Handler, you’ll be responsible for taking full ownership of the complaints process, ensuring each case is investigated thoroughly and resolved fairly. You'll work closely with internal teams and external partners to deliver  outcomes and maintain high standards of customer care.\\n\\nKey responsibilities of a Complaints Handler:\\n\\nInvestigating and resolving customer complaints from start to finish\\nWriting clear and well-reasoned final response letters\\nConducting root cause analysis and recommending improvements\\nEnsuring compliance with relevant industry regulations\\nWhat we’re looking for in a of Complaints Handler:\\n\\nPrevious experience in complaint handling, ideally within a regulated sector\\nExperience of writing final resolution letters\\nStrong written and verbal communication skills\\nIdeally familiarity with Financial Conduct Act (FCA) guidelines\\nA proactive, customer-first mindset\\nWhat’s on offer to the successful Complaints Handler::\\n\\n£27,000 salary plus a comprehensive benefits package\\nHybrid working (2 days from home)\\nFull training and continued support\\nFriendly, inclusive working culture with a good work life balance\\nOn-site parking and walking distance from Warwick Parkway Railway Station\\nIf you're a confident and compassionate complaints professional looking for your next opportunity, this could be it