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- Tasks: Help customers navigate their financial journeys through compassionate phone conversations.
- Company: Join Overdales Legal, a leading ethical debt litigation provider in the UK.
- Benefits: Enjoy a starting salary of £23,540, hybrid work, bonuses, and 28 days holiday.
- Why this job: Make a real impact on people's lives while developing your career in a supportive environment.
- Qualifications: Bring enthusiasm, strong communication skills, and ideally some customer service experience.
- Other info: Opportunities for growth into roles like Team Leader or Paralegal await you!
The predicted salary is between 23540 - 25832 £ per year.
Call Centre Representative – Legal – Leeds
Legal Recoveries Associate
Salary : From £23,540 depending on experience, raising to £25,832 after 12 months when you\’re fully performing in role, plus a quarterly performance related bonus of up to 20%
Location: Leeds, Thorpe Park, Hybrid
Shifts: Hours between 9.00am – 6.30pm, including Saturday rotation.
Start dates: 7th of April 2025.
We\’re Overdales Legal . Regulated by the SRA, we\’re one of the largest providers of specialist debt Litigation services in the UK. We\’re a proud member of Lowell Group, with offices across Europe, we\’re a leading credit management company, whose ethical and principled approach to the treatment of customers also makes us one of the most trusted and respected.
Our mission:
At Lowell, we value togetherness. And that\’s what enables us to drive onwards as a company, as a team, and as individuals, together. Because together, we go further.
Our mission is to make credit work better for all. We buy lots of different kinds of debts and give our customers the tools to pay them off in practical and affordable ways. We understand that every person\’s situation is different. And every year, we help thousands of people take control of their debts.
As a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers\’ journey and bring people back to financial health.
Your mission:
Working towards KPI\’s, you\’ll speak to customers over the telephone about their accounts, taking time to fully understand each customer\’s situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you\’ll also help with any queries and conduct regular reviews to ensure payments are still suitable.
The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on peoples\’ lives.
To join us, you\’ll need:
- Enthusiasm, passion , and dedication
- Resilience and adaptability to change.
- Strong communication skills
- A desire to help each customer in the most compassionate way.
- The ability to motivate yourself to achieve your goals every day.
- Ideally you would have a customer service experience and. If your background is in sales, retail or any kind of customer facing role then you could be the one we\’re looking for!
A mission that gives back:
With us you\’ll have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us , together. Examples of recent Legal Recoveries Associate promotions are to, Floor Supervisor, Team Leader, Real Time Analyst, Paralegal and so much more, you really get out what you put in.
Everyone can help us make a difference here. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you\’re ready to help us make credit work better from all, we think you\’ll fit right in.
Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
That means…
- A starting salary of from £23,540, raising to £25,832 after 12 months.
- A performance related quarterly incentive bonus where you can earn up to and additional 20% of your quarterly earnings.
- A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.
- 3% flexible benefits ; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
- We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose built office to support collaborative working and those meaningful moments you\’ll only get from being in the office.
- Free parking when you are in the office and when working from home, you\’ll be fully equipped with everything you\’ll need to be successful.
- 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
- Life assurance
- A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.
- Wellbeing support and a programme of webinars and classes geared towards mindfulness.
Ready to share in that mission?
Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
Together, we go further – and it starts with you. So, if you\’re interested in adding your voice to our fantastic team of people, take the first step and apply today …
Call Centre Representative - Legal - Leeds employer: Lowell Group
Contact Detail:
Lowell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Representative - Legal - Leeds
✨Tip Number 1
Familiarize yourself with the legal debt recovery process. Understanding the basics of how debt litigation works will help you engage more effectively with customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive conversations. Role-playing scenarios with friends or family can help you build confidence in discussing financial matters compassionately.
✨Tip Number 3
Research Overdales Legal and the Lowell Group to understand their values and mission. Being able to articulate how your personal values align with theirs during the interview can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences. Think of specific examples where you demonstrated resilience and adaptability, as these qualities are crucial for success in this role.
We think you need these skills to ace Call Centre Representative - Legal - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any skills that align with the role of a Legal Recoveries Associate. Emphasize your communication skills and adaptability, as these are key for this position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Overdales Legal and how your background in customer-facing roles makes you a great fit.
Showcase Your Resilience: Provide examples in your application that demonstrate your resilience and ability to handle challenging situations. This could include experiences where you successfully managed difficult customer interactions or adapted to change.
Highlight Your Passion for Helping Others: Since the role involves assisting customers in vulnerable situations, make sure to convey your passion for helping others. Share any relevant experiences that showcase your compassion and dedication to customer service.
How to prepare for a job interview at Lowell Group
✨Show Your Passion for Helping Others
During the interview, express your enthusiasm for helping customers navigate their financial situations. Share examples from your past experiences where you made a positive impact on someone's life, as this aligns with the company's mission.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities by practicing common interview questions. Be ready to explain how you would handle difficult conversations with customers, especially those in vulnerable situations, to highlight your empathy and understanding.
✨Highlight Your Resilience and Adaptability
The role can be challenging, so it's important to convey your resilience. Share specific instances where you successfully adapted to change or overcame obstacles in previous roles, demonstrating that you can thrive in a dynamic environment.
✨Research the Company and Its Values
Familiarize yourself with Overdales Legal and its parent company, Lowell Group. Understanding their ethical approach and commitment to customer care will allow you to align your answers with their values during the interview.
