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- Tasks: Be the go-to person for tenants, ensuring their satisfaction and addressing their needs.
- Company: Join Zero Carbon Group, a leader in sustainable energy solutions and carbon-free initiatives.
- Benefits: Enjoy competitive pay, 25 days holiday, pension scheme, and career development opportunities.
- Why this job: Make a real impact in your community while working in a supportive and innovative environment.
- Qualifications: Strong communication skills, organization, driving license, and a proactive attitude are essential.
- Other info: Part-time role with flexible hours, perfect for students or those seeking work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
Role: Tenant Liaison Officer Type: Permanent, Part time (approx. 16-20 hours To be Agreed) Location: Darlington/North-East Reports to: Client Services Director Role Purpose : To act as a key point of contact for tenants, to achieve the highest level of satisfaction. Role Responsibilities To act as the primary liaison point for tenants, providing effective communication to tenants, supporting and embedding a culture of customer involvement in shaping the way we deliver and improve our services Visiting tenants in their homes and to advise them on when and what work is being carried out Follow Up visits to check on customer satisfaction Ensure compliance with, and promotion of Health and Safety policies and procedures Liaise with internal departments to ensure that there is a consistent joined up and effective service reporting and…
Tenant Liaison Officer employer: Zero Carbon Group Careers
Contact Detail:
Zero Carbon Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Tenant Liaison Officer. Understanding the importance of effective communication and customer satisfaction will help you stand out during the interview process.
✨Tip Number 2
Highlight your interpersonal skills and experience in customer service. Be prepared to share specific examples of how you've successfully resolved tenant issues or improved customer satisfaction in previous roles.
✨Tip Number 3
Demonstrate your knowledge of health and safety procedures relevant to the role. Showing that you understand these protocols will reassure us of your commitment to tenant safety and compliance.
✨Tip Number 4
Prepare to discuss your ability to work collaboratively with various teams and contractors. Emphasizing your teamwork skills will show us that you can effectively liaise between tenants and internal departments.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Tenant Liaison Officer position. Understand the key responsibilities and person specifications, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your interpersonal skills and any previous experience in customer service or tenant liaison roles. Provide specific examples of how you've successfully communicated with clients or resolved issues.
Showcase Your Skills: Demonstrate your organizational skills and ability to work proactively. Mention any experience you have with health and safety procedures, as well as your capability to build strong working relationships with both tenants and internal teams.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company's mission towards sustainability. This personal touch can make a significant difference in your application.
How to prepare for a job interview at Zero Carbon Group Careers
✨Show Your Interpersonal Skills
As a Tenant Liaison Officer, excellent interpersonal skills are crucial. Be prepared to demonstrate your ability to communicate clearly and confidently, both verbally and in writing. Share examples from your past experiences where you successfully resolved tenant issues or improved customer satisfaction.
✨Understand Health and Safety Procedures
Since compliance with health and safety policies is a key responsibility, make sure you familiarize yourself with relevant procedures. During the interview, discuss how you have adhered to these protocols in previous roles and how you would ensure tenant safety in your new position.
✨Demonstrate Proactivity and Initiative
The role requires a self-motivated individual who can take initiative. Prepare to share instances where you proactively addressed tenant concerns or improved service delivery. Highlight your ability to anticipate issues before they arise and how you took steps to resolve them.
✨Emphasize Team Collaboration
Working effectively with internal departments and contractors is essential for this role. Be ready to discuss your experience in collaborating with various teams to ensure smooth service delivery. Provide examples of how you built strong working relationships and contributed to team success.
