Memorial Consultant in Dundee

Position: Memorial Consultant
Location: Dundee Crematorium
Job Type: Full-Time 38.33 hours per week, Including Saturdays.
Salary: £27,000 per annum + OTE

Are you a compassionate, empathetic individual with strong interpersonal skills? We are seeking a Memorial Consultant to join our team at Dundee Crematorium, where you will support families in creating lasting tributes for their loved ones. This role blends care, consultation, and support.

Why This Role Matters
At CMG, we help families create meaningful memorials that honour the lives of their loved ones. As a Memorial Consultant, you will guide clients with care, offer suitable options, and ensure each memorial is a true reflection of the person being remembered.

The Role
As a Memorial Consultant, you will work with families to help them choose and personalise memorials that suit their wishes and budget. You will provide clear, compassionate advice while maintaining excellent client service and meeting agreed performance goals.

Key Responsibilities:

• Meet with families to discuss and recommend memorial options, including plaques, headstones, and garden placements.
• Guide clients through the memorial selection, personalisation, and installation process.
• Present memorial products clearly and compassionately, ensuring clients understand their options.
• Maintain accurate records of client interactions and orders.
• Coordinate with site teams, suppliers, and administrative colleagues to ensure smooth order processing.
• Participate in site events, memorial open days, and community engagement activities.

About You
We\’re looking for someone who:

• Has a natural empathy and ability to support grieving families with sensitivity.
• Possesses strong interpersonal and communication skills.
• Is a confident communicator with strong active listening skills.
• Is organised and detail-oriented, with excellent administrative abilities.
• Has experience in client support, retail, bereavement services, or similar client-facing roles.
• Is comfortable using IT systems to manage client records and documentation.

What We Offer

• A role that makes a meaningful difference in the lives of families.
• Full training and ongoing support
• 22-25 days annual leave + bank holidays
• Company pension, life assurance, and employee assistance programme
• Memorial Sales based Commission Scheme
• Annual company bonus

What are the next steps?
If this sounds like the right role for you and you\’re ready to bring care and professionalism to an essential service, simply click the \’apply\’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

About Us
This role is part of the Crematoria and Memorials Group (GMG) – one of the key pillars of Dignity\’s end-of-life care network – operating 45 crematoria and cemeteries across the UK. Our mission is to provide peaceful, respectful, and beautifully maintained spaces where families can say goodbye, reflect, and remember.

As part of the wider Dignity Group, we work closely with Dignity Funerals and Farewill, one of the UK\’s leading providers of online wills and probate services. Together, we\’re creating a modern, compassionate, and fully integrated approach to end-of-life care – offering families continuity, clarity, and care from planning through to remembrance and beyond.

FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.