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- Tasks: Support core Management Systems and ensure their performance and security.
- Company: Join a collaborative team in a fast-paced operational environment.
- Benefits: Enjoy 24 days holiday, enhanced maternity leave, and a local government pension scheme.
- Why this job: Be a key player in system improvement while working in a supportive culture.
- Qualifications: Strong IT support experience and familiarity with Windows OS and Active Directory required.
- Other info: Hybrid working available; participate in out-of-hours support and team events.
The predicted salary is between 25000 - 29000 £ per year.
We are looking for an experienced IT Service Analyst to join a collaborative team supporting a core Management Systems and associated platforms used in fast-paced operational environments. You will be a key player in ensuring the performance, security, and continuous improvement of these vital systems.
Benefits:
- 24 days + bank holiday (increases with length of service)
- Enhanced maternity leave
- Local government pension scheme
- Purchase up to 10 days holiday
- Employee wellbeing
- Cycle to Work scheme
- Discounted gym
- Blue light discount
Requirements for the IT Service Analyst:
- Providing frontline and back-end application support for a Management System and related platforms
- Investigating incidents, resolving system issues, and managing requests for change
- Collaborating with technical teams including developers, DBAs, and network support
- Monitoring performance and coordinating service recovery and updates
- Supporting security, compliance, and data management best practices
- Contributing to testing, release management, and early-life support for system upgrades
- Participating in out-of-hours support and occasionally representing the team at events
What You Will Bring as the IT Service Analyst:
- Strong IT support experience in complex environments
- Experience with Windows OS, Active Directory, Group Policy, M365
- Familiarity with Records Management, or mobile data systems (e.g. Pronto) is ideal
- Understanding of ITIL, service management, and change control processes
- Excellent analytical, troubleshooting, and stakeholder engagement skills
- A methodical, security-conscious approach to issue resolution
- Experience supporting or administering Windows Server and Microsoft systems
- Awareness of GDPR, cyber security, and data protection practices
If you are interested in this role or looking for something similar, please contact Alex directly. If you are interested in this position please click 'apply'.
IT Service Analyst in Gloucester employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Analyst in Gloucester
✨Tip Number 1
Familiarise yourself with ITIL and service management principles, as these are crucial for the IT Service Analyst role. Consider brushing up on your knowledge of change control processes to demonstrate your understanding during interviews.
✨Tip Number 2
Network with professionals in the field by attending local IT meetups or online forums. Engaging with others can provide insights into the role and may even lead to referrals that could boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved complex IT issues in previous roles. Highlighting your analytical and troubleshooting skills will show that you're well-equipped for the challenges of this position.
✨Tip Number 4
Research StudySmarter and our core Management Systems to understand our operations better. Tailoring your conversation to reflect your knowledge about us can make a strong impression during interviews.
We think you need these skills to ace IT Service Analyst in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly in complex environments. Emphasise your familiarity with Windows OS, Active Directory, and M365, as these are key requirements for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the IT Service Analyst position. Mention specific experiences that demonstrate your analytical and troubleshooting skills, as well as your understanding of ITIL and service management processes.
Showcase Relevant Skills: Clearly outline your skills related to incident investigation, system issue resolution, and collaboration with technical teams. Highlight any experience you have with Records Management or mobile data systems, as this will set you apart.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is accurate and complete. A polished application reflects your attention to detail.
How to prepare for a job interview at Hunter Selection
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows operating systems, Active Directory, and M365 during the interview. Be prepared to discuss specific examples of how you've used these technologies in past roles.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've successfully resolved complex IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your analytical and troubleshooting skills.
✨Understand ITIL and Service Management
Familiarise yourself with ITIL principles and service management processes. Be ready to discuss how you have applied these frameworks in your previous roles, especially in relation to change control and incident management.
✨Engage with Stakeholders
Highlight your experience in stakeholder engagement. Prepare to discuss how you've collaborated with technical teams and communicated effectively with non-technical stakeholders to ensure smooth operations and service delivery.
