Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for IT support, solving tech issues and helping users daily.
- Company: Join Vernacare, a leader in sustainable healthcare solutions with a focus on innovation and patient care.
- Benefits: Enjoy 25 days holiday, a pension scheme, and an employee assistance programme for your wellbeing.
- Why this job: Kickstart your career in IT with hands-on experience and a supportive team culture.
- Qualifications: 3 GCSEs at grades 4+ and a willingness to learn are all you need to apply.
- Other info: 90% of apprentices secure permanent roles after completing their training—your future starts here!
Vernacare is a UK-based, global leader in sustainable healthcare solutions, specializing in infection prevention, clinical waste management, and surgical solutions. They are known for pioneering products designed to improve patient and healthcare professional outcomes, reduce infection risks, and promote sustainability. Vernacare operates five manufacturing sites across the UK, with their headquarters located in Chorley.
As an IT Service Desk Analyst Apprentice, you will be the first point of contact for IT support across the company. You’ll assist with resolving technical issues, managing service requests, and supporting users both on-site and remotely.
Responsibilities:- Deliver high-quality IT support: Provide excellent customer service and technical support in person, via phone, and email, ensuring timely resolution of incidents and service requests.
- Incident management & troubleshooting: Take ownership of user incidents, track progress, and resolve issues related to Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, SharePoint, and Intune.
- System administration & user management: Assist with Active Directory, Azure AD, user onboarding/offboarding, and IT system housekeeping tasks.
- Documentation & continuous improvement: Document solutions, update IT procedures, and contribute to service improvements through training and proactive problem-solving.
- Strong communication skills (verbal and written).
- Excellent customer service and interpersonal skills.
- Problem-solving and analytical thinking.
- Ability to follow procedures and meet deadlines.
- Basic understanding of Microsoft 365 and Windows environments.
- Team player with a collaborative mindset.
- Positive and professional attitude.
- Willingness to learn and grow.
- Attention to detail.
- Self-motivated and proactive.
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
- 25 days holiday & bank holidays: Enjoy a healthy work-life balance with 25 days of annual leave plus 8 bank holidays.
- Pension scheme: Access to a competitive pension plan to support your future financial wellbeing.
- Employee assistance programme (EAP): Free, confidential support and advice for personal or professional challenges.
- Regular staff forums: Opportunities to share ideas and feedback through regular forums across all sites.
- Life insurance: Peace of mind with life cover providing 4x your salary to your family.
- Cycle to work scheme: Save on a new bike and accessories through a salary sacrifice scheme for your commute.
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
IT Service Desk Analyst Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst Apprentice
✨Tip Number 1
Familiarise yourself with Microsoft technologies, especially Windows 10/11 and Microsoft 365. Having a solid understanding of these platforms will not only help you in the role but also impress your potential employers during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in tech support scenarios. Being able to communicate effectively and resolve issues calmly will be crucial in your role as an IT Service Desk Analyst.
✨Tip Number 3
Show your enthusiasm for learning by researching the latest trends in IT support and service management. This demonstrates your proactive attitude and willingness to grow, which are qualities that employers like Vernacare value highly.
✨Tip Number 4
Network with current IT professionals or join online forums related to IT support. Building connections can provide you with insights into the industry and may even lead to job referrals, increasing your chances of landing the apprenticeship.
We think you need these skills to ace IT Service Desk Analyst Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the IT Service Desk Analyst Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Highlight Relevant Skills: Emphasise your strong communication skills, problem-solving abilities, and any experience with Microsoft technologies. Use specific examples from your past experiences or studies to demonstrate these skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in Vernacare and how you can contribute to their mission of sustainable healthcare solutions.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at QA
✨Research the Company
Before your interview, take some time to learn about Vernacare and their commitment to sustainable healthcare solutions. Understanding their products and values will help you align your answers with their mission and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As an IT Service Desk Analyst, strong communication is key. Be prepared to discuss how you've effectively communicated technical information to non-technical users in the past. Use clear examples to illustrate your ability to provide excellent customer service.
✨Prepare for Technical Questions
Brush up on your knowledge of Microsoft technologies, especially Windows 10/11 and Microsoft 365. Expect questions that assess your troubleshooting skills and familiarity with these systems. Practising common scenarios can help you feel more confident.
✨Demonstrate a Willingness to Learn
Vernacare values a positive attitude and a desire to grow. Be ready to discuss how you approach learning new technologies or processes. Share examples of times when you've taken the initiative to improve your skills or solve problems proactively.
