Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT Service Engineering, focusing on strategy, governance, and service improvement.
- Company: Join LSEG, a global leader in financial markets infrastructure with 25,000 employees worldwide.
- Benefits: Enjoy healthcare, retirement planning, paid volunteering days, and a commitment to wellbeing.
- Why this job: Be part of a dynamic culture that values creativity, collaboration, and sustainability.
- Qualifications: Proven experience in IT Service Management and leading diverse global teams required.
- Other info: LSEG is an equal opportunities employer, embracing diversity and unique perspectives.
The predicted salary is between 72000 - 108000 £ per year.
Director IT Service Engineering
Apply locations London, United Kingdom time type Full time posted on Posted 6 Days Ago job requisition id R0092172
ABOUT US:
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.
LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.
OUR PEOPLE:
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. Our workplace generates an enriching and rewarding experience for our people and customers alike.
ROLE SUMMARY:
As the Director IT Service Engineering you will lead the IT Service Engineering function for the group. You will have accountability for all IT service strategy functions including Service Design and Service Transition. You will also lead the technology data office incorporating core CMDB, asset management policy and Mapping framework, drive level 1 control ownership for ISD COBIT control assurance framework.
WHAT YOU’LL BE DOING:
- Senior technology interface for IT Service Engineering stakeholders across all lines of business and group technology functions
- Functionally responsible for IT Service Strategy operating model and strategy
- ITIL service governance framework, including Service Transition, Service Strategy & Design, Asset Management
- Responsible for compliance with COBIT Control Library, assurance and testing
- Driving Technology Service Improvement Plans to drive service effectiveness
- Lead groups Technology Data Office, responsible for driving core CMDB, data mapping process and asset management controls
- Lead and drive the delivery of Service governance, core control framework and regulatory adherence
- Partner with business to plan and run the IT Service Strategy budget across both BAU opex and all capex investment programmes
- Partner with Group Enterprise Service data platform and tooling, driving requirements and automation
- Regulatory/Risk and control oversight across technology
- Leads design, implementation and operation of dedicated service management policies, process and procedures
- Group reporting, key control and risk management
WHAT YOU’LL BRING:
- Proven technology experience designing, operating and running globally diverse teams
- Experience leading large, global, multi product service teams, platforms and stakeholders
- Comprehensive knowledge of IT Service Management, ITIL control framework and data governance
- Significant people management, leadership and stakeholder management experience
- Executive client and senior stakeholder management
- Experience of driving business and technology strategic change initiatives
- Experience working in a complex, international, changing and matrix reporting environment
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) may hold about you, what it’s used for, and how it’s obtained.
#J-18808-Ljbffr
Director IT Service Engineering employer: London Stock Exchange Group
Contact Detail:
London Stock Exchange Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director IT Service Engineering
✨Tip Number 1
Familiarize yourself with the ITIL service governance framework, as this is crucial for the Director IT Service Engineering role. Understanding how to implement and manage ITIL processes will set you apart from other candidates.
✨Tip Number 2
Highlight your experience in leading large, global teams and managing diverse stakeholders. Be prepared to discuss specific examples of how you've successfully navigated complex, international environments.
✨Tip Number 3
Showcase your knowledge of COBIT control frameworks and your experience with compliance and assurance testing. This will demonstrate your ability to drive regulatory adherence, which is a key responsibility of the role.
✨Tip Number 4
Prepare to discuss your strategic change initiatives in technology and business. LSEG values innovation, so sharing your insights on driving service improvement plans will resonate well with the hiring team.
We think you need these skills to ace Director IT Service Engineering
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Director IT Service Engineering position. Tailor your application to highlight relevant experience in IT service management, ITIL frameworks, and leadership in diverse teams.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven technology experience and any previous roles where you led large, global service teams. Use specific examples to demonstrate your expertise in IT service strategy and governance.
Showcase Leadership Skills: LSEG values strong leadership and stakeholder management. Make sure to include instances where you successfully managed teams or projects, particularly in complex, international environments. This will help illustrate your capability to drive strategic change initiatives.
Align with Company Values: Familiarize yourself with LSEG's values of Integrity, Partnership, Excellence, and Change. Reflect these values in your application by discussing how your personal and professional experiences align with their mission and culture.
How to prepare for a job interview at London Stock Exchange Group
✨Understand the ITIL Framework
Make sure you have a solid grasp of the ITIL service governance framework, especially in relation to Service Design and Service Transition. Be prepared to discuss how you've applied these principles in your previous roles.
✨Showcase Leadership Experience
Highlight your experience in leading large, global teams. Share specific examples of how you've managed diverse groups and driven strategic change initiatives within complex environments.
✨Demonstrate Stakeholder Management Skills
Prepare to discuss your approach to executive client and senior stakeholder management. Provide examples of how you've successfully partnered with business units to align IT service strategies with organizational goals.
✨Emphasize Compliance and Risk Management
Be ready to talk about your experience with compliance frameworks like COBIT and how you've ensured regulatory adherence in your previous roles. This will show your understanding of the importance of risk management in IT service engineering.
