Job Description
Who are we?
Maison Estelle is a private members club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A hosted home, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
Whats in it for you?
At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across Ennismore brand.
- Birthday day off
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
WHAT YOU WILL DO
The key responsibilities for this role will include but are not limited to:
- Tagging all items checked into the cloakroom and issue them with a matching ticket.
- Safely storing items on hangers or racks, on shelves or in lockers with a focus on the set order, so items do not get mixed up.
- Returning items to members on receipt of the matching ticket.
- Remaining on duty, safeguarding items until members return.
- Reporting any lost items, suspicious persons, or items to the manager on duty and Security team and referring guest problems or complaints immediately.
- Welcoming members to the venue and providing them with information as and when required.
- Being an ambassador for our members club as well as someone who embodies our values and commitment to our teams both when at work and when not.
- Having good communication skills and proficiently liaising with all departments on an ongoing basis; close relationships with all operational teams.
WHO WE ARE LOOKING FOR
- Previous Cloakroom Attendant experience in a busy and high-volume hospitality operation an advantage
- Attention to detail, able to identify mistakes and request clarification.
- Excellent time-management skills; comfortable prioritising what is important during busy periods.
- Excellent communication skills and comfortable talking to colleagues, senior management, and members.
- Strong command of English.
- A genuine passion for hospitality and hosting.
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Contact Detail:
Maison Estelle Recruiting Team