Service Delivery Manager

Overview

Service Delivery Manager – Collections

Salary: £40,931.36 per annum, with an annual performance bonus plus Veolia benefits and pension

Hours: 40 hours per week. Monday – Friday, 8:00am – 5:00pm.

Location: Marsh Road Depot 4/7 Marsh Road HA0 1ES

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It\\\’s why we\\\’re looking for someone who\\\’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

Responsibilities

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI\\\’s.
• Lead our people & assets to deliver/exceed service expectations.
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Investigate safety incidents, under performance and disciplinary incidents.

What we\\\’re looking for

Essential:

• IT Skills, Experience in a similar environment would be essential.
• Experience of working as part of a team with good communication and leadership skills at all levels is necessary.
• Basic understanding of Health & Safety at work, with experience of health and safety protocols
• Experience in waste management operations
• Knowledge of environmental regulations and compliance requirements
• Strong understanding of waste handling, disposal, and recycling processes
• Excellent project management and organisational skills
• Valid Full UK driver\\\’s licence
• Strong attention to detail and record-keeping abilities

Desirable:

• HGV Driving Licence
• IOSH training

What\\\’s next

Apply today, so we can make a difference for generations to come.

We\\\’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we\\\’re also transforming what it means to have a rewarding, purposeful career.

We\\\’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We\\\’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract; if you have any questions about how this might affect you, please contact your line manager or the HR team.