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For Companies At a Glance
- Tasks: Lead projects, manage customer relationships, and ensure exceptional service delivery.
- Company: Join a passionate team revolutionising training for frontline services with values-led solutions.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal development.
- Why this job: Make a meaningful impact while shaping the future of training and collaboration.
- Qualifications: Experience in project management, sales, and stakeholder engagement is essential.
- Other info: This role offers flexibility and the chance to contribute to a growing organisation.
The predicted salary is between 36000 - 48000 £ per year.
Our client is passionate about the transformative power of training, promoting equity of learning through expert, tailored, engaging and values-led training solutions.
They want to lead the way in revolutionising frontline services, through collaboration and community, to create a national standard of high-quality values-led training.
Our Values
- Integrity
- Excellence
- Fairness
- Collaboration
- Innovation
Main Duties
The Partnerships & Delivery Lead is a pivotal leadership role within the Training Group, designed to sit between the Directors and Managers to ensure clarity, coherence and delivery excellence across all customer journeys.
This role acts as a bridge across the organisation, responding to sales enquiries, leading project planning, driving system compliance, and ensuring that every customer journey is both exceptional and values-led.
You will act as a Project Lead for customer projects, acting as the first point of contact and coordinating project planning, retaining oversight after delegating to Managers and relevant delivery leads as appropriate.
You will also work closely with Directors to support strategic business development, including the application of tendering for new contracts and helping us to strengthen our national partnerships and profile.
The role requires a strong understanding of both the charity and public sectors, the ability to work confidently with both senior stakeholders and delivery teams, and a keen eye for both customer experience and operational detail.
You will also support culture shaping, system leadership and contribute to change management, building your career with us whilst helping the organisation to evolve sustainably.
Key Responsibilities
- Respond to complex and bespoke customer enquiries, building trusted relationships and converting leads into contracted projects.
- Work alongside the Directors to shape business development strategy and support growth.
- Use HubSpot and Microsoft project planning tools effectively to support sales pipeline tracking and project implementation.
- Support the application of Tendering for new contracts and funding opportunities.
- Contribute to outbound marketing i.e. social media, events.
- Own and champion the quality of the customer experience across the entire project lifecycle, ensuring the business’ Influence methodology is embedded at every stage.
- Act as Project Lead for new customer projects, providing a central point of contact for customer organisations and their in-house teams.
- Lead the project planning process from initial scoping and implementation through to delivery oversight and monitoring, ensuring that all stakeholders are aligned and prepared.
- Project plan across the organisation, coordinating teams and resources to ensure seamless delivery.
- Delegate effectively to Managers and operational staff once projects move into delivery phase.
- Monitor progress and maintain oversight of delivery, escalating risks and issues as required.
- Act as a communication bridge across the organisation, providing clarity upwards (to Directors), downwards (to Managers and Facilitators), and across teams.
- Support the Directors in shaping and embedding new systems, processes and ways of working.
- Help turn organisational ideas and strategic priorities into practical, deliverable actions.
- Contribute to change management, bringing people with you and supporting a positive, values-led culture of continuous improvement.
- Contribute to the ongoing development and improvement of digital communication tools and content (including use of Mighty Networks and other platforms) to enhance customer engagement and organisational impact.
- Use HubSpot, Microsoft, Mighty Networks and related systems effectively to support project tracking, reporting and communication.
- Ensure compliance with organisational processes and system requirements, aligned to both Taye and Hestia frameworks where applicable.
- Support system ownership and development — helping the organisation to build sustainable and scalable practices.
- Maintain oversight of policy compliance in collaboration with Managers and Directors.
- Build strong, values-led relationships with our partners and stakeholders.
- Understand sector needs and trends — helping us evolve our offer and customer experience.
- Represent the business professionally and warmly in all external engagements, national events and customer forums.
- Work in partnership with the company’s Charity — supporting joint projects and contributing to shared outcomes.
- Support the Directors in enhancing the company’s external profile; through participation in networks, events and contributions to sector thought leadership.
- Contribute to cross-organisational communication and planning.
- Actively engage in own development seeking opportunities to build knowledge and skills.
- Actively question and challenge ideas where appropriate, helping us to maintain a learning culture and ethical practice.
Person Specification
- Experience responding to sales enquiries and managing customer relationships.
- Strong project management background with experience leading cross-organisational projects.
- Experience supporting tender submissions and contributing to business development.
- Experience working within or alongside the charity, corporate or public service sectors.
- Excellent relationship management and stakeholder engagement skills.
- Strong understanding of CRM and project management systems (HubSpot, Microsoft, Mighty Networks preferred).
- Ability to manage multiple priorities in a fast-paced and changing environment.
- Excellent communication skills — written, verbal and interpersonal.
- Proven ability to contribute to organisational change and system leadership.
- Understanding of compliance and quality frameworks relevant to training or the charity/corporate/public sectors.
- Knowledge of trauma-informed practice and values-led working is desirable.
Personal qualities required for the role
- Proven experience as a project manager and relationship builder, with a passion for seeing ideas come to life.
- Highly organised and adaptable, able to navigate complexity and change with calm, confident leadership.
- Driven by a strong set of values, committed to ethical practice and making a meaningful difference.
- Naturally curious and collaborative, always ready to ask questions, challenge assumptions, and learn.
- Seeking an opportunity to contribute at a strategic level within an organisation that is expanding its national influence.
Partnership and Delivery Lead employer: Forward Assist Recruitment
Contact Detail:
Forward Assist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partnership and Delivery Lead
✨Tip Number 1
Familiarise yourself with the values of the organisation, such as integrity and collaboration. During your interactions, whether in interviews or networking, make sure to demonstrate how your personal values align with theirs.
✨Tip Number 2
Network with professionals in the charity and public sectors. Attend relevant events or webinars where you can meet potential colleagues or stakeholders, and engage in conversations about current trends and challenges in training solutions.
✨Tip Number 3
Showcase your project management skills by discussing specific examples of past projects you've led. Highlight how you managed stakeholder relationships and ensured successful delivery, as this role requires strong oversight and coordination.
✨Tip Number 4
Be prepared to discuss your experience with CRM and project management tools like HubSpot and Microsoft. Familiarity with these systems will be crucial for the role, so consider brushing up on their functionalities before your interview.
We think you need these skills to ace Partnership and Delivery Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Partnerships and Delivery Lead position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in project management, stakeholder engagement, and sales enquiries. Use specific examples that demonstrate your ability to lead projects and build relationships, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for values-led training and your understanding of the charity and public sectors. Mention how your personal values align with those of the organisation and provide examples of how you've contributed to similar initiatives in the past.
Showcase Your Communication Skills: Since excellent communication is vital for this role, ensure your application is well-written and free of errors. Use clear and concise language, and consider including examples of how you've effectively communicated with stakeholders in previous roles.
How to prepare for a job interview at Forward Assist Recruitment
✨Understand the Values
Make sure you are familiar with the company's core values: Integrity, Excellence, Fairness, Collaboration, and Innovation. Be prepared to discuss how these values resonate with your own experiences and how you can embody them in the role.
✨Showcase Project Management Skills
As a Partnership and Delivery Lead, you'll need strong project management skills. Prepare examples of past projects you've led, focusing on your approach to planning, execution, and stakeholder engagement. Highlight any tools you've used, like HubSpot or Microsoft project planning tools.
✨Demonstrate Relationship Building
This role requires excellent relationship management skills. Think of specific instances where you've successfully built relationships with clients or stakeholders. Be ready to explain how you would approach building trust and rapport with partners in this new position.
✨Prepare for Change Management Questions
Given the emphasis on contributing to change management, be prepared to discuss your experience with organisational change. Share examples of how you've supported teams through transitions and how you foster a positive culture during such times.
