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For Companies At a Glance
- Tasks: Assist customers through calls, emails, and data entry in a dynamic environment.
- Company: Join a leading utilities company making a difference in Reading.
- Benefits: Enjoy hybrid working with 2 days in the office and 3 days at home.
- Why this job: Gain valuable experience in customer service while developing essential skills.
- Qualifications: Telephony experience and excellent customer service skills are a must.
- Other info: Training provided for those new to the utilities sector.
The predicted salary is between 30000 - 42000 £ per year.
We are looking to recruit a Customer Service Advisor to work for a large utilities company based in Reading.
ROLE: Customer Service Advisor
JOB TYPE: 3 months with extension likely
LOCATION: Reading
HOURS: Full time, 37 hours, Monday to Friday
WORKING PATTERN: Hybrid working - currently 2 days in the office and 3 days at home. This is NOT a fully remote position.
THE ROLE:
- You will support the already customers ranging from both inbound and outbound telephony.
- You will support the already customers via email and website communications.
- You will check outbound/inbound customer letters.
- Data entry.
- Telephony experience is essential for this role.
THE SUCCESSFUL CANDIDATE:
- Must be comfortable handling high volume of calls daily.
- Possess excellent customer service skills.
- Knowledge of utilities is desirable, although training will be provided.
- Good IT Skills.
- Ability to stay calm under pressure.
3043 - Customer Service Advisor (Reading) employer: SRG
Contact Detail:
SRG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3043 - Customer Service Advisor (Reading)
✨Tip Number 1
Familiarise yourself with the utilities sector. Understanding the basics of how utilities operate and common customer concerns can give you an edge in interviews and help you relate better to customers.
✨Tip Number 2
Practice your telephony skills. Since this role involves handling a high volume of calls, consider role-playing scenarios with friends or family to improve your communication and problem-solving abilities.
✨Tip Number 3
Showcase your ability to stay calm under pressure. Think of examples from past experiences where you successfully managed stressful situations, as this will demonstrate your suitability for the role.
✨Tip Number 4
Highlight your IT skills during the interview. Be prepared to discuss any relevant software or systems you've used in previous roles, as good IT skills are essential for data entry and customer communications.
We think you need these skills to ace 3043 - Customer Service Advisor (Reading)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight relevant experience in telephony and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you handled high volumes of calls or provided customer support. Use specific examples to demonstrate your ability to stay calm under pressure and deliver excellent service.
Showcase IT Skills: Since good IT skills are essential for this role, mention any relevant software or systems you are familiar with. If you have experience with data entry or using customer relationship management (CRM) tools, be sure to include that.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention your willingness to learn about the utilities sector and how you can contribute to their team.
How to prepare for a job interview at SRG
✨Showcase Your Telephony Experience
Since telephony experience is essential for this role, be prepared to discuss your previous roles involving phone communication. Share specific examples of how you handled calls, resolved issues, and maintained customer satisfaction.
✨Demonstrate Customer Service Skills
Highlight your excellent customer service skills by providing examples of challenging situations you've faced. Discuss how you managed to stay calm under pressure and turned a negative experience into a positive one for the customer.
✨Familiarise Yourself with Utilities
While knowledge of utilities is desirable, it's a good idea to do some research on the industry. Familiarise yourself with common terms and issues customers might face, so you can speak confidently about the sector during the interview.
✨Prepare for Hybrid Working Questions
As this role involves hybrid working, be ready to discuss your experience with remote work. Talk about how you manage your time and stay productive while working from home, as well as how you plan to adapt to the office environment.
