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- Tasks: Manage client relationships and oversee defect resolution for luxury residential projects.
- Company: Join a leading firm in high-end residential fit-outs across London.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Be part of a team that values quality and client satisfaction in luxury living.
- Qualifications: Experience in client-facing roles and knowledge of high-end finishes required.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
We are recruiting an organised and client-focused Aftercare Manager to support the handover and post-completion phase of luxury residential fit-out projects across London. You will manage client expectations, coordinate defect resolution, and maintain the contractor's high standards of service and finish.
Key Responsibilities:
- Serve as the main point of contact for clients post-handover
- Log, track, and manage defect rectification in collaboration with trades and subcontractors
- Ensure all works are completed promptly and to specification
- Coordinate access and communicate with clients and consultants effectively
- Report on aftercare performance and implement process improvements
- Support the transition between delivery and aftercare teams
Requirements:
- Experience in a client-facing construction or aftercare role
- Understanding of high-end finishes, detailing, and defect management
- Strong communication, planning, and coordination skills
- Ability to maintain calm and professionalism under pressure
- Knowledge of construction processes and residential fit-out
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of gender, race, age, sexual orientation, religion, or belief.
Aftercare Manager - High-End Residential employer: Cavendish Professionals
Contact Detail:
Cavendish Professionals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager - High-End Residential
✨Tip Number 1
Familiarise yourself with high-end residential projects by visiting show homes or luxury developments. This will give you a better understanding of the finishes and detailing that are expected in this role.
✨Tip Number 2
Network with professionals in the construction and aftercare sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Aftercare Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed client expectations and defect resolutions in previous roles. Having concrete stories ready will demonstrate your experience and problem-solving skills during interviews.
✨Tip Number 4
Research StudySmarter and our values, especially around client service and quality. Being able to articulate how your personal values align with ours can set you apart from other candidates.
We think you need these skills to ace Aftercare Manager - High-End Residential
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly in construction or aftercare. Emphasise your understanding of high-end finishes and defect management to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to manage client expectations. Use specific examples from your past experiences to demonstrate how you have successfully handled similar responsibilities.
Highlight Key Skills: In your application, clearly outline your planning and coordination skills. Mention any experience you have in maintaining professionalism under pressure, as this is crucial for the Aftercare Manager role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for managing high-end residential projects.
How to prepare for a job interview at Cavendish Professionals
✨Showcase Your Client-Facing Experience
Make sure to highlight any previous roles where you interacted directly with clients. Discuss specific examples of how you managed client expectations and resolved issues, as this will demonstrate your suitability for the Aftercare Manager position.
✨Demonstrate Knowledge of High-End Finishes
Familiarise yourself with high-end residential finishes and detailing. Be prepared to discuss your understanding of defect management in luxury projects, as this knowledge will be crucial in the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you had to coordinate defect resolution or manage client communications effectively, and be ready to explain your approach.
✨Emphasise Communication and Coordination Skills
Since the role requires strong communication and planning abilities, prepare examples that showcase your skills in these areas. Discuss how you have successfully coordinated with teams and clients in past projects to ensure smooth operations.
