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For Companies At a Glance
- Tasks: Enhance client relationships and ensure top-notch service delivery.
- Company: Join a leading Capital Markets Software provider driving innovation in deal management solutions.
- Benefits: Enjoy competitive salary, potential remote work, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in client success and satisfaction.
- Qualifications: Experience in Customer Success or Account Management with strong relationship-building skills required.
- Other info: Opportunity to collaborate with various teams and influence key stakeholders.
The predicted salary is between 45000 - 75000 £ per year.
Location: London
Salary: Up to £75,000
Skills: Customer Success, Customer Retention, Account Management, Deal Management, CRM, UpSelling, Cross Selling, Capital Markets
Artemis Talent are partnering with a Capital Markets Software provider who delivers deal management solutions to the SellSide and data analytics to the BuySide. Due to successful growth and expansion they are looking to add an experienced Customer Success Manager to join their EMEA team. As part of the Customer Success team you will be instrumental in enhancing key client relationships to deliver a best in class service.
Key Responsibilities:
- Be a key participant in contributing to the renewals process and be successful in retaining client accounts for future revenue.
- Provide extra support to clients in the form of webinars, training videos and assist in setting up customer events and socials.
- Monitor clients key metrics to best understand how clients use the platform and keep informed on activity to proactively enhance your ability to retain.
- Develop internal relationships with various stakeholders across Sales, Product Management, Implementation and Finance & Operations.
- Team up with Product Management teams to help enhance client solutions working closely with sales to identify additional revenue streams for up selling.
Experience Required:
- Proven history of success maintaining and enhancing client relationships through key performance indicators.
- Being comfortable working and influencing C-level stakeholders both internally and externally.
- Experience working in a Customer Success, Account Management or Consultancy background.
- A thorough and detailed understanding of private equity and/or Real Estate.
If you feel you have the skills and experience required for this role please get in touch with Felix @ Artemis Talent for more information.
Customer Success Manager employer: Artemis Talent Group Ltd
Contact Detail:
Artemis Talent Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the specific software solutions offered by the company. Understanding their deal management and data analytics tools will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your discussions with the hiring team.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience with C-level stakeholders and your strategies for customer retention will set you apart from other candidates.
✨Tip Number 4
Stay updated on trends in the capital markets and private equity sectors. Being knowledgeable about industry developments will allow you to speak confidently about how you can contribute to the company's success.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Account Management, and any specific skills mentioned in the job description, such as CRM proficiency and deal management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the Capital Markets sector and how your previous experiences align with the responsibilities of the Customer Success Manager role. Be sure to mention your ability to maintain client relationships and influence stakeholders.
Highlight Key Achievements: In both your CV and cover letter, include specific examples of how you've successfully retained clients or enhanced customer relationships in past roles. Use metrics where possible to demonstrate your impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Success Manager.
How to prepare for a job interview at Artemis Talent Group Ltd
✨Know Your Metrics
Familiarise yourself with key performance indicators relevant to customer success. Be prepared to discuss how you've used metrics in the past to enhance client relationships and drive retention.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to communicate effectively with C-level stakeholders. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've successfully influenced decision-makers.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your ability to proactively identify issues and implement solutions that benefit both the client and the company.
✨Research the Company and Its Clients
Understand the company's position in the Capital Markets sector and its client base. Being knowledgeable about their products and services will help you tailor your responses and show genuine interest in the role.
