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- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve sales goals.
- Company: Join New Look, a feel-good fashion brand with over 55 years of experience in making style accessible.
- Benefits: Enjoy 40% staff discount, access to discounts from top retailers, and a contributory pension scheme.
- Why this job: Be part of a vibrant team that values fun, collaboration, and personal growth in a trendy environment.
- Qualifications: Previous large store management experience and a track record of exceeding KPIs are essential.
- Other info: Flexible working patterns available; we celebrate diversity and inclusion in our workplace.
The predicted salary is between 28800 - 43200 £ per year.
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
Our purpose is always to inspire That New Look Feeling and we believe that starts with us. Our values motivate us every day: we play to win, we’re customer-obsessed and we work as one. It's a busy and exciting time for the brand and we’re on the hunt for a Deputy Manager to join our growing Ballymena team.
The Store: We are looking for a skilled and talented Deputy Manager to lead a team in our Ballymena Store. As our Deputy Manager you will lead and inspire a team to deliver great results through your commerciality, collaboration, resilience and being customer obsessed, while also being dedicated to curating a unique and stylish store for fashion-forward individuals while bringing exceptional customer service to our customers.
The Role: In your shopping centre store you will lead your team to create a customer obsessed atmosphere. You will be genuine in your delivery of a shopping experience that helps our customers express their individuality, personality and unique style through fashion. You will create and lead a team who support one another and deliver results whilst having fun along the way!
You will be fully accountable for your store performance, by working alongside your Territory Leader and Visual Coach to continually identify opportunities which will impact KPIs, customer service, team development and overall sales – so that we are playing to win!
About you:
- You have previous large store management experience
- You have a track record of effectively leading and managing a team
- You identify yourself as a New Look brand adorer
- You have a history of delivering and exceeding KPIs and key objectives
- Commercial acumen
- Good understanding of P&L and compliance reporting
- Excellent communication and interpersonal skills.
Why New Look? The amazing people, the fashion – there are so many reasons to love working at New Look. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. Being part of the New Look Team means you get access to a great range of benefits & perks:
- You’ll love our generous staff discount – 40% off for you and a loved one, and 25% off for up to 12 friends and family members!
- Get special access to hundreds of discounts from top retailers and gyms, along with free workout classes, on our rewards platform Runway.
- Plan for your retirement while you work with our contributory private pension scheme.
- We’re all about celebrating our success, so we have a performance-related retail management bonus scheme.
- Our family-friendly policies include enhanced maternity, paternity and adoption leave, and shared parental leave.
- Do your bit for the environment and save money with our Cycle2Work scheme.
- All employees are covered by our life assurance policy from day one.
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we’re keen to discuss this with you in line with the output needed for the role.
Deputy Manager employer: New Look
Contact Detail:
New Look Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Familiarise yourself with New Look's brand values and culture. Show how you embody their principles of being customer-obsessed and collaborative during your interactions with the team. This will demonstrate that you're not just a fit for the role, but also for the company.
✨Tip Number 2
Prepare to discuss your previous management experiences in detail. Highlight specific examples where you've led a team to exceed KPIs or improve customer service. This will showcase your ability to drive results and inspire others.
✨Tip Number 3
Research the latest fashion trends and how they relate to New Look's offerings. Being knowledgeable about current styles will help you connect with the brand and show your passion for fashion, which is crucial for a Deputy Manager role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews and understanding what it takes to succeed at New Look.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with New Look's values and mission. Highlight how your personal values align with theirs, especially their focus on being customer-obsessed and playing to win.
Tailor Your CV: Ensure your CV reflects your previous large store management experience and your track record in leading teams. Use specific examples that demonstrate your commercial acumen and ability to exceed KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and your understanding of the New Look brand. Mention how you can contribute to creating a unique shopping experience and fostering a supportive team environment.
Follow Application Guidelines: Make sure your CV is in a simple format, like Microsoft Word, as specified in the job description. Double-check for any additional documents required and ensure everything is submitted correctly through our website.
How to prepare for a job interview at New Look
✨Show Your Passion for Fashion
As a Deputy Manager at New Look, it's essential to demonstrate your love for fashion. Be prepared to discuss your favourite trends and how you can inspire customers to express their individuality through style.
✨Highlight Your Leadership Skills
Since the role involves leading a team, share specific examples of how you've successfully managed and motivated teams in the past. Discuss your approach to fostering collaboration and creating a positive work environment.
✨Understand the Brand Values
Familiarise yourself with New Look's values: playing to win, being customer-obsessed, and working as one. Be ready to explain how these values resonate with you and how you would embody them in your role.
✨Prepare for KPI Discussions
The interview may involve discussions about key performance indicators (KPIs). Brush up on your understanding of commercial acumen and be ready to share how you've previously exceeded KPIs and contributed to store success.
