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For Companies At a Glance
- Tasks: Support residents and ensure smooth project delivery in the Heat Network initiative.
- Company: Cenergist provides innovative energy and water efficiency solutions for sustainability goals.
- Benefits: Enjoy a competitive salary, health perks, and a supportive growth environment.
- Why this job: Join a forward-thinking team and contribute to impactful sustainable projects.
- Qualifications: Knowledge of Microsoft Office and good communication skills are essential.
- Other info: This role is exclusive to residents of Kensington and Chelsea.
London
About Us
At Cenergist, we provide energy and water efficiency solutions; our turnkey delivery process takes clients from concept stage to measured results so they can meet their Net Zero and sustainability goals. Cenergist has established a reputation in the UK as a provider of choice for the public sector, utilities, and commercial clients based on quality and performance. Our success is underpinned by our values, which include a commitment to quality, collaboration, supporting each other, and embracing innovation. This role is a great opportunity to join a business that is constantly moving forward and pushing new technology with its work.
We are now looking for an Apprentice Tenant Liaison Officer to join us on a full-time, permanent basis. This position is only open to residents within the borough of Kensington and Chelsea. Unfortunately, applicants outside this borough will not be considered.
The Benefits
- Salary of £27,010 per annum
- Company Pension Scheme
- Company Pension Salary Sacrifice Scheme
- Health & Wellbeing Programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
This is a fantastic opportunity for a people-focused individual with an interest in the construction and heating industries to join our passionate and forward-thinking team. You will discover a supportive environment that champions your growth, offering the tools, guidance, and opportunities you need to thrive and unlock your full potential. What's more, you'll have the chance to contribute to impactful projects, gaining valuable insight into sustainable energy solutions. So, if you want to take the first step into a rewarding and impactful career, read on and apply today!
The Role
As an Apprentice Tenant Liaison Officer, you will support the delivery of one of our key projects by providing an excellent level of customer care. Specifically, you will support the smooth running of the Heat Network project by building positive relationships with residents. Working with the Resident Liaison Officer, you will ensure residents are well informed, supported and involved throughout planned works. Alongside your duties, you will study for Level 2 and Level 3 NVQ qualifications in customer service. Additionally, you will:
- Arrange appointments with residents
- Oversee the procedure for resident complaints and respond to queries in a timely manner
- Ensure resident data is current and compliant with GDPR
About You
To be considered as an Apprentice Tenant Liaison Officer, you will need:
- Knowledge of Microsoft Office software - Word, Excel, and Outlook
- The ability to work independently and as part of a team to reach objectives
- Good communication skills and confidence in building relationships
- An interest in the construction and heating industries
Other organisations may call this role Resident Liaison Apprentice, Customer Liaison Assistant, Apprentice Housing Officer, Tenant Engagement Assistant, or Junior Housing Liaison Officer.
Webrecruit and Cenergist are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to begin your career as an Apprentice Tenant Liaison Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Apprentice Tenant Liaison Officer employer: Cenergist
Contact Detail:
Cenergist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Tenant Liaison Officer
✨Tip Number 1
Familiarise yourself with the local area of Kensington and Chelsea. Understanding the community and its needs will help you build rapport with residents, which is crucial for a Tenant Liaison Officer.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves a lot of interaction with residents, being able to communicate effectively and handle complaints gracefully will set you apart from other candidates.
✨Tip Number 3
Show your enthusiasm for the construction and heating industries. Research current trends and innovations in these fields, as demonstrating your passion can make a strong impression during interviews.
✨Tip Number 4
Network with professionals in the industry. Attend local events or join online forums related to tenant liaison and energy efficiency to connect with others and gain insights that could benefit your application.
We think you need these skills to ace Apprentice Tenant Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Apprentice Tenant Liaison Officer position. Tailor your application to highlight how your skills and interests align with the role.
Highlight Relevant Skills: Emphasise your knowledge of Microsoft Office, communication skills, and ability to work both independently and as part of a team. Provide specific examples from your experience that demonstrate these skills.
Show Your Interest: Express your enthusiasm for the construction and heating industries in your application. Mention any relevant experiences or projects that sparked your interest in sustainable energy solutions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cenergist
✨Research Cenergist
Before your interview, take some time to learn about Cenergist and their projects. Understanding their commitment to sustainability and energy efficiency will help you align your answers with their values and show genuine interest in the role.
✨Showcase Your Communication Skills
As an Apprentice Tenant Liaison Officer, strong communication is key. Prepare examples of how you've effectively communicated with others in the past, whether in a work or educational setting, to demonstrate your ability to build relationships with residents.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and how you would handle resident complaints or queries. Think of specific scenarios where you successfully resolved issues or provided excellent customer service to illustrate your capabilities.
✨Highlight Your Teamwork Experience
Cenergist values collaboration, so be ready to discuss your experiences working in teams. Share examples of how you contributed to group objectives and supported your colleagues, showcasing your ability to work well both independently and as part of a team.
