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For Companies At a Glance
- Tasks: Manage hotel reservations and provide exceptional service to international clients.
- Company: Join a prestigious luxury hospitality group known for iconic hotels and outstanding guest experiences.
- Benefits: Enjoy a competitive salary of £35,000 and work in a vibrant central London location.
- Why this job: Be part of a dynamic team that values attention to detail and offers a memorable guest experience.
- Qualifications: Fluent in French and English, with previous hospitality or customer service experience preferred.
- Other info: Opportunity to work in a fast-paced environment while representing a renowned brand.
Location: Central London
Salary: £35,000 per annum
The company:
A prestigious luxury hospitality group with iconic hotels in the UK and continental Europe. The company is renowned for its exceptional service and distinctive guest experiences.
Main duties:
- To manage reservations enquiries and bookings for luxury hotel properties while providing a seamless and memorable experience for international clients.
The role:
- Handle incoming room reservations in French and English
- Deliver a first-class guest experience with attention to detail and warmth
- Maximise room revenue through effective cross-selling and up-selling strategies
- Maintain detailed knowledge of multiple hotel properties, offers, and packages
- Liaise with internal departments to ensure smooth guest journeys
- Represent the brand professionally via phone, email, and online channels
The candidate:
- Fluent in French and English (spoken and written)
- Previous experience in hospitality, reservations, or customer service preferred
- Confident communicator with a warm and professional approach
- Organised, detail-oriented, and comfortable working in a fast-paced environment
- High standard of personal presentation and interpersonal skills
- Proficient with Microsoft 365; knowledge of hotel CRM/reservation systems is an advantage
The salary: £35,000 per annum
French speaking Hotel Reservations Executive employer: French Selection
Contact Detail:
French Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French speaking Hotel Reservations Executive
✨Tip Number 1
Brush up on your French and English communication skills. Since the role requires handling reservations in both languages, being able to switch seamlessly between them will impress your potential employers.
✨Tip Number 2
Familiarise yourself with luxury hotel brands and their offerings. Understanding the unique features and services of various hotels will help you stand out during interviews and demonstrate your passion for the hospitality industry.
✨Tip Number 3
Practice your customer service skills. Since the role focuses on providing a first-class guest experience, showcasing your ability to handle inquiries and resolve issues with warmth and professionalism will be key.
✨Tip Number 4
Get comfortable with Microsoft 365 and any hotel reservation systems. If you have experience with these tools, be sure to mention it during your discussions, as it shows you're ready to hit the ground running.
We think you need these skills to ace French speaking Hotel Reservations Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight key skills such as fluency in French and English, and experience in hospitality or customer service.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that match the job description. Emphasise your language proficiency and any previous roles in hospitality or reservations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your ability to provide exceptional guest experiences. Mention specific examples of how you've successfully handled reservations or customer interactions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your application is polished and professional, reflecting the high standards of the luxury hospitality group.
How to prepare for a job interview at French Selection
✨Brush Up on Your Language Skills
Since the role requires fluency in both French and English, make sure to practice your language skills before the interview. Be prepared to answer questions in both languages to demonstrate your proficiency.
✨Know the Company Inside Out
Research the luxury hospitality group thoroughly. Understand their values, the hotels they operate, and what sets them apart in the industry. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Experience
Prepare examples from your previous roles that highlight your customer service skills, especially in a fast-paced environment. Discuss how you handled challenging situations and ensured a memorable experience for clients.
✨Demonstrate Attention to Detail
In the hospitality industry, attention to detail is crucial. Be ready to discuss how you manage reservations and ensure accuracy in bookings. You might even want to mention any systems or processes you use to stay organised.
