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- Tasks: Engage with tenants, resolve issues, and schedule appointments for property services.
- Company: Join a dynamic Property Services Contractor focused on social housing in Sussex and Hampshire.
- Benefits: Enjoy a competitive salary, car allowance, and the chance to make a real community impact.
- Why this job: Build relationships, enhance your customer service skills, and contribute to residents' well-being.
- Qualifications: Must have strong face-to-face customer service experience and a valid driving license.
- Other info: Flexible hours to meet residents' needs and opportunities for personal growth.
The predicted salary is between 21000 - 35000 £ per year.
Customer Liaison Officer – Social Housing Sussex – Hampshire Up to £28,(Apply online only) + Car Allowance TS Recruitment are working with a Property Services Contractor who are actively recruiting a Customer Liaison Officer / Planner / Scheduler who has experience meeting customers face to face. Will also consider Candidates outside of the Social Housing sector providing you have previous Customer Services experience and are happy to visit tenants in their homes. This role will involve community to tenants houses. Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues Dealing with residents’ complaints and issues, either via email, phone, or visits to their home Collecting KPIs upon work completion, and logging the results Arranging appointments for workers and subcontractors where necessary Building good relationships with the residents Essential Skills/Knowledge Driving license is essential Strong face-to-face customer service experience Good communicator, both oral and written Flexible to accommodate the needs of the residents Excellent time keeping and organisational skills Basic IT knowledge Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence
Customer Liaison Officer employer: TSR Recruitment Limited
Contact Detail:
TSR Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarize yourself with the social housing sector and its specific challenges. Understanding the unique needs of tenants will help you connect better during face-to-face interactions.
✨Tip Number 2
Practice your communication skills, especially in resolving complaints. Role-playing scenarios can help you prepare for real-life situations where you need to address residents' concerns effectively.
✨Tip Number 3
Make sure to highlight any previous experience in customer service roles, especially those involving direct interaction with clients. This will demonstrate your ability to build relationships with residents.
✨Tip Number 4
Showcase your organizational skills by discussing how you manage appointments and schedules. Being able to demonstrate your time management abilities will be crucial for this role.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your face-to-face customer service experience. Include specific examples of how you've successfully resolved issues or built relationships with customers.
Craft a Strong Cover Letter: In your cover letter, emphasize your communication skills and flexibility in accommodating residents' needs. Mention any relevant experience in social housing or similar sectors.
Showcase Your IT Skills: Since basic IT knowledge is essential, mention any relevant software or tools you are familiar with. This could include scheduling software or CRM systems that enhance customer service.
Highlight Your Organizational Skills: Provide examples of how you have effectively managed appointments or schedules in previous roles. This will demonstrate your time-keeping and organizational abilities, which are crucial for this position.
How to prepare for a job interview at TSR Recruitment Limited
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially any face-to-face interactions. Share specific examples of how you resolved issues or improved customer satisfaction.
✨Demonstrate Strong Communication Skills
Prepare to discuss how you effectively communicate with residents, both in writing and verbally. Practice articulating your thoughts clearly, as this role requires excellent communication.
✨Emphasize Flexibility and Adaptability
Be ready to explain how you've adapted to meet the needs of customers in the past. This could include adjusting schedules or finding creative solutions to problems.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations, such as a resident complaint or scheduling conflicts. Think through your responses to demonstrate your problem-solving skills.
