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- Tasks: Support clients and workers over weekends, manage queries, and assist with staffing requests.
- Company: Join Coople, a leading flexible staffing agency revolutionising the way businesses connect with skilled workers.
- Benefits: Enjoy remote work, training opportunities, annual bonuses, and generous holiday entitlement.
- Why this job: Be part of a dynamic team, make an impact, and grow in a fast-paced tech environment.
- Qualifications: Experience in customer support or hospitality, strong communication skills, and a proactive attitude required.
- Other info: Immediate start available; training will be in London for the first few weeks.
Are you looking for a part-time job opportunity with focus on working on weekend days? Do you bring professional experience from the hospitality sector? Then read on to know more about this exciting job opportunity as our Weekend Operations Coordinator.
Coople is a leading flexible staffing agency that connects businesses with a diverse pool of skilled workers for temporary and shift-based roles. Specialising in industries such as retail, logistics, hospitality, and office, Coople offers a dynamic platform that enables companies to fill shifts quickly, efficiently and with high quality workers.
With a focus on flexibility, reliability and innovation, Coople empowers both clients and workers by providing seamless staffing solutions that meet the evolving demands of the modern workforce. At Coople we believe in being Agile, Collaborative, Fair, Empowering and Passionate with the desire to make things happen.
The Role:
- Work as a key member of our team, providing support to our clients and workers over a weekend.
- First point of contact for incoming queries via phone, email and Intercom.
- Management of our vendor management systems.
- Using the Coople platform to ensure the best coverage possible of our clients’ jobs over the weekend.
- Assisting with the delivery of large staffing requests from key clients.
- Collecting feedback from users on potential optimisations and improvements for our platform and services.
- Onboarding of new users to Coople and assistance in the growth of our worker pool.
- Review worker profiles, previous experience and general recruitment tasks over the weekend.
- Supporting our Cooplers reaching their goals and finding rewarding work.
- Delivering the best service possible for our clients.
- You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery.
- Coordinating and organising handovers to ensure the rest of the Operations team is kept up to date on all client activities over the weekends.
Working pattern: Part-time, 27 hours per week, across 3 days – Friday, Saturday, and Sunday, from 09:00 to 18:00 (including a daily 1-hour paid lunch break). Immediate start available. This role is remote; however, it is preferred that you attend our London office for training and onboarding during your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays.
Skills required:
- Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment.
- Previous experience in the hospitality sector.
- Strong communication skills, both written and verbal.
- Proactive, solution-oriented, and able to handle multiple tasks efficiently.
- Excellent organisational skills with attention to detail.
- Experience with vendor management systems and platform-based tools.
- Ability to collaborate effectively with colleagues and clients.
- Strong interpersonal skills and a customer-focused approach.
- Comfortable working independently and managing priorities over weekends.
Benefits:
- Be part of a great team!
- Training and development opportunities.
- Annual Bonus: a discretionary cash bonus, depending on individual and firm performance, on top of the base salary mentioned above.
- Option Grant: participation in the ESOP program for internal employees after the first 12 months of employment.
- Holiday Entitlement: for this part-time role with 27 working hours per week, you can expect 17 days of annual leave entitlement, plus public holidays as applicable in the relevant jurisdiction.
- Your opinion matters: you can improve product, processes, and tools at Coople.
If you are a passionate and proactive professional who would thrive in a fast-paced tech company, then apply today!
Weekend Operations Coordinator (part-time, remote) employer: Coople UK
Contact Detail:
Coople UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Operations Coordinator (part-time, remote)
✨Tip Number 1
Familiarise yourself with Coople's platform and services. Understanding how the system works will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in the hospitality sector during conversations. Share specific examples of how you've handled customer queries or managed operations, as this will resonate well with the role's requirements.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage multiple tasks. Since the role requires handling various responsibilities over weekends, showcasing your ability to prioritise will be key.
✨Tip Number 4
Network with current or former employees of Coople if possible. Gaining insights into the company culture and expectations can give you an edge and help you tailor your approach during interviews.
We think you need these skills to ace Weekend Operations Coordinator (part-time, remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, operations, or recruitment, especially within the hospitality sector. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the responsibilities of the Weekend Operations Coordinator and how you can contribute to Coople's mission.
Highlight Communication Skills: Since strong communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively, both verbally and in writing. This could include past roles where you managed client queries or collaborated with teams.
Showcase Problem-Solving Abilities: In your application, include instances where you've proactively solved problems or improved processes in previous roles. This will illustrate your solution-oriented mindset, which is crucial for the Weekend Operations Coordinator position.
How to prepare for a job interview at Coople UK
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in the hospitality sector during the interview. Share specific examples of how you've handled customer queries or managed operations, as this will demonstrate your suitability for the Weekend Operations Coordinator role.
✨Demonstrate Strong Communication Skills
Since the role involves being the first point of contact for clients and workers, it's crucial to exhibit your communication skills. Practice clear and concise responses, and be prepared to discuss how you would handle various scenarios involving client interactions.
✨Emphasise Your Organisational Skills
The ability to manage multiple tasks efficiently is key for this position. Prepare to discuss your organisational strategies and provide examples of how you've successfully prioritised tasks in previous roles, especially in a fast-paced environment.
✨Be Proactive and Solution-Oriented
Coople values proactive problem solvers. During the interview, share instances where you've identified issues and implemented solutions. This will show that you can think on your feet and contribute positively to the team.
