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- Tasks: Lead and motivate a team in our Customer Service Centre to deliver top-notch service.
- Company: Currys is the UK's leading tech retailer, passionate about amazing technology and customer service.
- Benefits: Enjoy 30 days annual leave, performance bonuses, product discounts, and wellbeing initiatives.
- Why this job: Shape your career while making a positive impact on people and the planet.
- Qualifications: Experience in team leadership, strong communication skills, and ideally logistics background required.
- Other info: We value diversity and inclusion, ensuring every voice is heard in our workplace.
The predicted salary is between 28000 - 40000 £ per year.
Location: Snodland Customer Service Centre
Permanent Full Time Shift Pattern – Over 7 days / 39 Hours a week
Salary: Up to £34,000
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Join us as a First Line Manager and you’ll be making the magic happen in our Customer Service Centre & Delivery Centre. You’ll be coaching and motivating your team to make every step of the distribution operation first-class, so we keep making amazing happen for our customers. You’ll be finding what works well and striving to make it even better. You’ll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges.
Role overview: As part of this role, you’ll be responsible for:
- Overseeing the running of the site, staffing and other resources
- Managing the on-road operation and resolving any challenges that may arise
- Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets
- Providing regular and consistent performance feedback
- Influencing operational decisions
- Working closely with other internal/external departments to ensure smooth-running operation
- Communicating with and deputising for Operations Manager, working cross functionally and supporting different work area teams as required
- Creating a safe working environment, adhering to health and safety policies
People skills are one thing, but you’ll go a step further here by providing mentoring that puts performance improvement first. You won’t stop in your pursuit of the best, for your team, the business and yourself. Our future and your future, you’ll take charge of them both.
You will need:
- Proven recent experience of leading teams, applying a range of leadership styles, techniques, and coaching methods
- A track record of developing teams to achieve customer-focused results
- Strong organisational skills to implement team and operational plans, prioritise workloads, and translate goals into actionable outcomes
- Excellent communication skills to liaise with different departments and clearly convey expectations and quality standards
- Ideally, experience working in a logistics or transport environment
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. They include:
- Performance related bonus
- Product discounts on the latest tech
- A range of wellbeing initiatives
Why join us: Join our team and we’ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
First Line Manager employer: Currys
Contact Detail:
Currys Recruiting Team
careers@currys.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Manager
✨Tip Number 1
Familiarise yourself with the logistics and transport industry. Understanding the challenges and trends in this sector will help you speak confidently about how you can contribute to the team at Currys.
✨Tip Number 2
Showcase your leadership style during the interview. Be prepared to discuss specific examples of how you've motivated teams and resolved conflicts, as this will demonstrate your ability to manage effectively in a fast-paced environment.
✨Tip Number 3
Network with current or former employees of Currys. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare questions that reflect your understanding of the role and the company’s goals. Asking insightful questions shows your genuine interest in the position and helps you stand out as a candidate who is proactive and engaged.
We think you need these skills to ace First Line Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and skills relevant to the role of First Line Manager. Emphasise any previous roles where you motivated teams, resolved logistical challenges, or improved customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've successfully led teams and improved operations in past roles, aligning your experiences with the job description.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in team management and operational efficiency. Use metrics where possible to demonstrate your impact, such as improvements in delivery times or customer satisfaction scores.
Prepare for Potential Questions: Think about how you would respond to questions regarding team motivation, conflict resolution, and operational decision-making. Prepare examples that showcase your problem-solving skills and ability to work cross-functionally.
How to prepare for a job interview at Currys
✨Showcase Your Leadership Skills
As a First Line Manager, demonstrating your leadership experience is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your coaching techniques and how you motivated your team to achieve customer-focused results.
✨Understand the Logistics Environment
Familiarise yourself with the logistics and transport industry, as this role requires specific knowledge in these areas. Be ready to discuss any relevant experience you have and how it can contribute to the smooth running of operations at Currys.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing how you would liaise with different departments and convey expectations to your team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role and how you would resolve them, particularly in relation to managing a diverse team and ensuring operational efficiency.
