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- Tasks: Greet guests, assist with check-ins, and provide information about hotel facilities.
- Company: Join Jumeirah Lowndes, a chic boutique hotel in London's exclusive Belgravia.
- Benefits: Enjoy competitive pay, generous discounts, wellness perks, and extra holiday for significant birthdays.
- Why this job: Be part of a luxury brand, develop your skills, and create memorable guest experiences.
- Qualifications: Strong communication skills and a willingness to learn; experience with Opera Cloud is a plus.
- Other info: Flexible hours including weekends; perfect for students seeking a dynamic work environment.
The predicted salary is between 24000 - 36000 £ per year.
About the Hotel and Jumeirah:
Jumeirah Lowndes is a boutique hotel located in Belgravia, one of London's most exclusive neighborhoods. The contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including the health club and spa.
About the Job:
An opportunity has arisen for a Guest Service Executive to join us at Jumeirah Lowndes. The main duties and responsibilities of this role are:
- Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity.
- Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
- Assist guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel's food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc. Assist guest with luggage.
- Enter all arrivals' check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.
- Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on 'chance guests'.
- Make reservations at such times as when the Reservations office is unable to do so.
- Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guests and colleagues alike.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Excellent interpersonal and communication skills, both in person and by telephone.
- Knowledge of Opera Cloud is preferred.
- Ability to learn multiple computer software and accurately input information into the systems.
- Ability to work cohesively with co-workers both within and outside of your department.
- Must be available to work weekends, days, evenings and holidays.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes:
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays (21, 30, 40, etc.)
- Life insurance
- Jumeirah perks website access discount
- F&B and Spa treatment discount
- One and a half times pay for work during bank holidays
- Dry cleaning of uniform or Business attire
- Meals on duty
- Employee assistance programs
- Wellness benefits Chiropodist, Flu jabs, and more!
- Taxi service after hours
- Social events & recognitions programs
- Ongoing training & development
- Wedding/Baby gift
- Cycle scheme
- Internal transfer scheme
- Eye test and discount for VDU users
- Dental cash back plan
- External transfer scheme
- 3 Months Service: Company Sick Pay
- Travel Card Season Ticket Loan
- Live Your Guest Life Stay
- 6 Months Service: Jumeirah Discounts Stays in other Hotels
- Cycle Scheme
- Internal Transfer Scheme
- Eye Test & Discount for VDU Users
- Dental Cash Back Plan
- 1 Years Service: External Transfer Scheme
- 2 Years Service: Group Pension Plan with enhanced contributions
- Income Protection Scheme
Front Desk Agent - Front Office - Jumeirah Lowndes employer: Jumeirah
Contact Detail:
Jumeirah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent - Front Office - Jumeirah Lowndes
✨Tip Number 1
Familiarise yourself with the Jumeirah brand and its values. Understanding their commitment to luxury and guest satisfaction will help you align your approach during interviews and interactions.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in role-play scenarios. This will prepare you for the friendly and helpful manner expected when greeting guests.
✨Tip Number 3
If you have experience with Opera Cloud or similar hotel management software, be ready to discuss it. Highlighting your technical skills can set you apart from other candidates.
✨Tip Number 4
Be prepared to demonstrate your flexibility regarding working hours. Emphasising your willingness to work weekends and holidays shows your commitment to the role and the team.
We think you need these skills to ace Front Desk Agent - Front Office - Jumeirah Lowndes
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Front Desk Agent position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that addresses why you want to work at Jumeirah Lowndes specifically. Mention your passion for hospitality and how your skills, such as excellent communication and interpersonal abilities, make you a great fit for the role.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service or hospitality roles. Include specific examples of how you've successfully handled guest interactions or resolved issues, showcasing your ability to provide exceptional service.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front Desk Agent.
How to prepare for a job interview at Jumeirah
✨Know the Hotel Inside Out
Before your interview, make sure to research Jumeirah Lowndes thoroughly. Familiarise yourself with its location, amenities, and unique selling points. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Practice Your Interpersonal Skills
As a Front Desk Agent, excellent communication is key. Practice greeting friends or family in a friendly manner, using their names where possible. This will help you feel more comfortable when interacting with guests during the interview.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during the interview to showcase your ability to handle guest concerns effectively.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview to reflect the high standards expected at Jumeirah Lowndes. This will demonstrate your commitment to the role right from the start.
