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- Tasks: Deliver unforgettable experiences for guests and manage check-ins and requests.
- Company: Join Rocco Forte Hotels, a prestigious collection known for luxury and individuality.
- Benefits: Enjoy discounted hotel stays, meals, spa treatments, and extensive learning opportunities.
- Why this job: Be part of a passionate team in a supportive, family-like culture focused on excellence.
- Qualifications: Previous luxury service experience preferred; strong communication and problem-solving skills required.
- Other info: Flexible shifts including weekends; proficiency in hotel management systems is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Our hotel The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities:
- Be responsible for delivering an unforgettable stay for our guests.
- Deal with guest requests, check guests in and out, answer any telephone enquiries.
- Deliver a discreet service that exceeds the exceptional standards set by Rocco Forte Hotels.
- Be the confident face behind the reception desk and the first point of contact between guests and the hotel.
- Have previous experience from within a luxury service environment (preferred).
- Have an excellent understanding of the 5 star hospitality industry.
- Ability to work flexible shifts including weekends.
Who are we looking for:
- Enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
- High personal and professional standards.
- Strong instincts when it comes to fulfilling the guests' needs.
- Excellent communication skills with colleagues and guests.
- Strong attention to detail and problem-solving abilities.
- Team spirit and trustworthiness.
- Passion, commitment, and pride in your work.
- Proficiency in hotel property management systems (e.g., Opera) would be advantageous.
Why work with us:
- Discounted rates across our collection of iconic hotels.
- Discounted food & beverage experiences.
- Discounted spa treatment and products.
- Extensive learning and development opportunities.
- Meals on duty, laundry of uniforms.
- Social activities and events.
- Recognition & reward programs.
- Annual awards.
- Employee Assistance Programme.
- Cycle to Work.
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Guest Service Agent employer: Balmoral Hotel
Contact Detail:
Balmoral Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent
✨Tip Number 1
Familiarise yourself with the Rocco Forte Hotels brand and its values. Understanding their commitment to individuality and exceptional service will help you align your approach during interviews and interactions.
✨Tip Number 2
Practice your communication skills, especially in a hospitality context. Role-play scenarios where you handle guest requests or complaints, as this will prepare you for the dynamic environment of a Guest Service Agent.
✨Tip Number 3
Showcase your passion for the hospitality industry by staying updated on trends and best practices. This knowledge can set you apart and demonstrate your commitment to providing an exceptional guest experience.
✨Tip Number 4
Network with current or former employees of Rocco Forte Hotels. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Guest Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Guest Service Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Rocco Forte Hotels' values. Mention specific experiences that demonstrate your ability to deliver exceptional guest service.
Highlight Relevant Experience: In your CV, emphasise any previous roles in luxury service environments. Include specific examples of how you have exceeded guest expectations and contributed to a positive team atmosphere.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Balmoral Hotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of what excites you about providing exceptional service and how you can contribute to creating unforgettable experiences for guests.
✨Demonstrate Excellent Communication Skills
As a Guest Service Agent, communication is key. Prepare to showcase your ability to interact effectively with both guests and colleagues. Practice answering common questions clearly and confidently, and be ready to discuss how you handle difficult situations.
✨Highlight Attention to Detail
Rocco Forte Hotels values attention to detail. Be prepared to discuss instances where your keen eye for detail has positively impacted guest experiences. This could include anything from ensuring room readiness to personalising guest interactions.
✨Familiarise Yourself with Hotel Systems
If you have experience with hotel property management systems like Opera, mention it during your interview. If not, take some time to research these systems and understand their importance in managing guest services efficiently.
