Workforce Manager

Ready to Relocate to Dubai? Join a Leading Financial Institution in Dubai as a Workforce Management Manager.Full-Time | Relocation Package | Tax-Free SalaryAre you an experienced Workforce Management professional with a background in Operations Management, Inbound or Outbound Operations? Looking for your next big career move? Consider relocating to Dubai working for one of the regions leading financial services organisations. Tax-Free EarningsEnjoy a tax-free salary and significantly boost your take-home income while maintaining a high standard of living.Full Relocation SupportOur client offers a comprehensive relocation package covering flights, accommodation, and full support as you settle into life in vibrant, cosmopolitan Dubai.Career Growth & LifestyleWork at the heart of a rapidly growing financial market, with access to world-class infrastructure, endless networking opportunities, and a truly global career trajectory.About the Role: Workforce Management Manager As the Workforce Management Manager, you’ll play a strategic role in driving operational excellence across inbound, outbound, or back-office functions. From resource forecasting to backlog management, you’ll optimise performance, enhance efficiency, and lead cross-functional initiatives that align with the company’s long-term growth goals.Key Responsibilities:Strategic Workforce Planning & Operations OversightForecast short- and long-term workforce needs using historical data and business insightsManage resource allocation across multiple departmentsOversee backlog management and ensure SLA targets are metDrive strategic initiatives aligned with business transformation goalsProcess & Workflow OptimisationStreamline operational workflows across front-line and support teamsImplement automation to enhance productivity and minimise manual processesOptimise the use of workforce management tools and technologiesPerformance Management & Quality AssuranceMonitor KPIs, quality scores, and SLA adherenceAnalyse operational data for continuous improvementEnsure effective service delivery through robust performance trackingCross-Functional LeadershipCollaborate with senior leaders, HR, and department heads to align workforce strategiesLead long-term, cross-departmental operational projectsSupport business continuity through proactive risk mitigationExperience:Minimum 5 years in workforce or operations management, ideally within a call center or financial services settingEnterprise-level experience in regulated industries is highly desirableEducation:Bachelor’s degree is essentialKey Skills:Expertise in workforce planning and strategic operationsStrong analytical and data interpretation skillsProven success leading cross-functional teams and driving process improvementsProject management experience in high-paced environmentsIf you\’re ready to elevate your career while experiencing life in one of the world’s most dynamic cities, this is your opportunity.Apply now or reach out directly to learn more about this exciting opportunity in Dubai.