Service Desk Team Lead

BRAND NEW TEAM LEADER OPPORTUNITY IN SHEFFIELD – HYBRID WORKINGSalary up to £35,000 p/a + benefitsDynamic environment working with cutting edge technologiesHybrid working – on-site will be in their Sheffield officesLate shift requirements once every 4/5 weeksABOUT THE CLIENT:Our client is dedicated to providing top-notch internet services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they’re seeking a First-Line Team Leader to help them reach their company ambitions.A GLIMPSE AT THE BENEFITS / CULTURE:Bonus scheme / profit sharesHybrid workingFlexible holiday allowance + birthday offEmployee recognitionA collaborative and supportive company cultureTEAM LEADER ROLE:As a Team Leader, you’ll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. You’ll deliver training, manage the team rota including absences, participate in the management on-call rota for HR matters, and support strategic objectives. You\’ll also monitor failovers, identify and implement process improvements, ensure exceptional client service, assist with hiring, and support your team’s professional growth through coaching, development plans, and regular performance reviews.KEY SKILLS / EXPERIENCE:Experience in Service Desk SupportSoftware installations & updates, Password resets, Office 365 maintenance and administration, File management and security and Basic network and broadband diagnosticsAbility to work in a fast-paced environmentLeadership skills and strong interpersonal skillsAbility to work late shifts once every 4/5 weeksTO BE CONSIDERED:Please either apply by clicking online or emailing chris.hopley@searchability.com. For further information please contact via 07880 358 143 / 01244 567 925. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.KEY SKILLS:Software installations / Office 365 maintenance and administration / Service Desk Support / Leadership