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For Companies At a Glance
- Tasks: Become a tech expert in our SaaS platform and support customers with fleet management solutions.
- Company: Join Verizon Connect, a leader in innovative fleet management technology.
- Benefits: Enjoy flexible working options and a supportive team culture.
- Why this job: Make a real impact by solving customer issues and enhancing satisfaction daily.
- Qualifications: Customer-facing experience is essential; SaaS knowledge is a bonus.
- Other info: Opportunity for personal growth and skill development in a dynamic environment.
The predicted salary is between 28800 - 48000 £ per year.
Essential job functions:
- Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space.
- Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions.
- Handle incoming customer requests, both from external and internal calls and emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating and troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders.
- Actively work with other departments of Verizon Connect organization as well as deal with customers and vendors on a daily basis.
- Recognise the patterns for recurring issues and take necessary actions to achieve the fastest possible resolution and assure the highest customer satisfaction level.
What we’re looking for:
- The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.
- Experience in a customer-facing role (mandatory).
- Experience with SaaS (Software as a Service) solutions is a plus (not mandatory).
- Experience with CRM and ERP systems - Salesforce and SAP would be preferred (not mandatory).
- Strong communication and listening skills.
- Well-developed time management and prioritization skills.
- Structured “can-do” approach to open matters and tasks in a demanding environment.
- Methodical and conscientious documentation skills.
- Willingness to develop while identifying opportunities over self-reflection.
Customer Support Representative employer: XML International
Contact Detail:
XML International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Familiarise yourself with our SaaS platform and the fleet management industry. Understanding the technical aspects and common challenges faced by customers will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially in a technical context. Being able to explain complex issues clearly and concisely is crucial for a Customer Support Representative.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled customer issues in the past. Highlighting your methodical approach to troubleshooting can make a strong impression.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Representative. Familiarise yourself with SaaS platforms and fleet management concepts to demonstrate your knowledge in your application.
Tailor Your CV: Highlight your customer-facing experience and any technical skills relevant to SaaS solutions. If you've worked with CRM or ERP systems like Salesforce or SAP, be sure to mention that as well.
Craft a Strong Cover Letter: Use your cover letter to showcase your communication skills and your approach to customer satisfaction. Provide examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at XML International
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of the SaaS platform you'll be supporting. Familiarise yourself with its features, benefits, and common issues. This will help you answer technical questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your communication skills and how you prioritised customer satisfaction in those situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach troubleshooting and resolving technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can think critically under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the company, team dynamics, and the specific challenges they face in customer support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
