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For Companies At a Glance
- Tasks: Analyse business needs and enhance CRM systems for real estate.
- Company: Join a leading professional services organisation driving digital transformation.
- Benefits: Enjoy remote work flexibility and a competitive day rate outside IR35.
- Why this job: Be part of a high-impact project in a collaborative, supportive team.
- Qualifications: Experience as a CRM Business Analyst, ideally in real estate; strong communication skills required.
- Other info: Immediate start available with occasional London meetings.
Location: London / Remote (Hybrid)
Contract Length: 6 months
Rate: £475–£500/day (Outside IR35)
Overview
My client, a leading professional services organisation, is seeking a detail-oriented and results-driven Agile CRM Business Analyst to join their team on a 6-month contract basis. This is a fantastic opportunity for a seasoned BA with CRM and real estate experience to contribute to a high-impact digital transformation programme.
In this role, you will work closely with stakeholders across the business to analyse requirements, drive CRM platform enhancements, and deliver solutions that improve customer engagement and support strategic initiatives. The role will sit within a dynamic, collaborative team and offers the flexibility of remote working with occasional London-based meetings.
Key Responsibilities
- Analyse business needs and translate them into clear CRM system requirements
- Collaborate with cross-functional stakeholders across sales, marketing, and property management
- Gather, document, and prioritise business requirements for CRM improvements and features
- Recommend best practices for CRM implementation, upgrade paths, and usability enhancements
- Conduct system and user acceptance testing (UAT), support go-live activity, and resolve post-deployment issues
- Support training and onboarding for users, and respond to ongoing CRM-related queries
- Maintain and update CRM process documentation and workflows
- Liaise with IT teams and vendors to support integrations and system updates
- Align CRM functionality with business goals and operational processes in the real estate context
Key Skills & Experience
- Proven experience as a CRM-focused Business Analyst, ideally within the real estate or professional services sector
- Strong working knowledge of CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot, etc.
- Hands-on experience with CRM process mapping, data flow documentation, and reporting
- Excellent communication skills and a proven ability to manage stakeholders at all levels
- Experience delivering in an Agile environment, including user story creation, sprint planning, and retrospectives
- Ability to work independently, manage multiple streams of work, and deliver to tight timelines
- Strong analytical thinking and a proactive, solution-oriented mindset
Desirable Skills
- Familiarity with property or real estate workflows (e.g., leasing, sales pipelines, tenant lifecycle)
- Understanding of CRM integrations with ERP or marketing automation tools
- Experience working with external vendors and cross-functional technical teams
- Knowledge of data governance, GDPR, or customer data best practices
Why Apply?
- High-impact project supporting real estate digital transformation
- Work outside IR35 with excellent day rate
- Flexibility to work remotely with occasional London visits
- Join a supportive team with strong product and technical leadership
- Immediate start available
Agile CRM Business Analyst - Real Estate employer: Norton Blake
Contact Detail:
Norton Blake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agile CRM Business Analyst - Real Estate
✨Tip Number 1
Familiarise yourself with the specific CRM platforms mentioned in the job description, such as Salesforce or Microsoft Dynamics. Having hands-on experience or even completing relevant online courses can give you a significant edge during discussions.
✨Tip Number 2
Network with professionals in the real estate sector who have experience with CRM systems. Engaging in conversations on platforms like LinkedIn can provide insights into industry-specific challenges and solutions, which you can reference in your interviews.
✨Tip Number 3
Prepare to discuss your experience with Agile methodologies, particularly in relation to user story creation and sprint planning. Being able to articulate how you've successfully implemented these practices in past roles will demonstrate your fit for the position.
✨Tip Number 4
Research the company’s recent projects or initiatives in digital transformation within the real estate sector. Showing that you understand their goals and challenges will help you stand out as a candidate who is genuinely interested in contributing to their success.
We think you need these skills to ace Agile CRM Business Analyst - Real Estate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Business Analyst, particularly in CRM and real estate. Use specific examples that demonstrate your skills in analysing business needs and collaborating with stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience with CRM platforms and how it aligns with the responsibilities outlined in the job description.
Showcase Relevant Skills: Emphasise your familiarity with Agile methodologies and your ability to manage multiple projects. Highlight any experience you have with CRM process mapping and user acceptance testing, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Norton Blake
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Agile CRM Business Analyst in the real estate sector. Familiarise yourself with CRM platforms like Salesforce or Microsoft Dynamics, and be ready to discuss how your experience aligns with the job requirements.
✨Showcase Your Analytical Skills
Prepare examples that demonstrate your analytical thinking and problem-solving abilities. Be ready to discuss how you've previously gathered and documented business requirements, and how you translated them into actionable solutions.
✨Communicate Effectively
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Highlight your communication skills by discussing past experiences where you successfully managed stakeholder expectations and collaborated with cross-functional teams.
✨Familiarise Yourself with Agile Methodologies
Brush up on Agile principles and practices, especially user story creation and sprint planning. Be prepared to discuss your experience working in Agile environments and how you can contribute to the team's success in delivering CRM enhancements.
