Events Operations Manager

📍 Location: Full-time, On-site (W10 5BN – Notting Hill, London)

💷 Salary: Competitive, based on experience

🚀 Start date: ASAP

About Us

Pan-n-Ice and Rolling Minds are two of the UK’s most exciting and fast-growing experiential catering and events companies. We deliver high-impact, high-energy food and drink activations for some of the biggest global brands in the world — including: Google, Disney, Meta, Nike, Amazon, Netflix, Instagram, Apple, Spotify, Pinterest, TikTok and many more.

You’ll find us activating at the world’s most iconic events, from Cannes Lions and Coachella to Formula 1, Glastonbury, and countless other major festivals and brand launches.

We specialise in creating unforgettable, fully branded food experiences — including:

• Branded food truck tours
• Interactive dessert stations (like ice cream rolls and freakshakes)
• Cocktail bars and mixology experiences
• Premium street food stalls
• Ice cream carts, canapés, and live product sampling

Our team is creative, fast-paced and full of energy — and we’re looking for a driven, practical, and highly experienced Operations Manager to help lead the way.

The Role

As Operations Manager, you will be responsible for leading the logistics and delivery of our events from start to finish. This is a hands-on, high-responsibility role that requires initiative, physical capability, leadership, and a deep understanding of catering operations.

You’ll manage everything from van loading and stock prep to running large-scale activations on site – often under pressure and at pace.

Key Responsibilities

• Lead day-to-day operations across both Pan-n-Ice and Rolling Minds event divisions
• Oversee logistics including transport, equipment, food and drink supplies, and staffing
• Represent the brand on-site at high-profile UK and international events
• Manage and motivate teams of freelance and in-house event staff
• Support the setup, delivery and pack-down of all events – working practically and physically where needed
• Troubleshoot on-site issues quickly and confidently
• Ensure health and safety, hygiene and catering standards are met at all times
• Use software like Excel, Google Sheets and CRMs to manage schedules, stock lists and event planning
• Work with our warehouse and events teams to prepare all equipment and products
• Build and continuously improve operational processes and systems

Who We’re Looking For

• 3+ years of experience in event or catering operations
• Proven experience running events with physical and logistical complexity
• Strong knowledge of food service or catering operations
• Highly practical, solutions-driven, and calm under pressure
• Full UK driving licence – confident driving manual vans (required)
• Physically capable – comfortable with loading/unloading, lifting and long hours on your feet
• Excellent team management and communication skills
• Based within realistic commuting distance to W10 5BN (Notting Hill)
• Strong technical ability with spreadsheets, scheduling software, and CRMs
• Willing to travel frequently across the UK and internationally

Benefits

🏆 Employee of the Month cash bonus

🚴 Cycle to Work Scheme

❤️ Private Health Care (after 1 year)

🐶 Dog-Friendly Office

🍦 Unlimited Free Ice Cream

🛫 Opportunities to travel across the UK and internationally

😎 Fun, casual work environment in Notting Hill

📅 28 Days Holiday (incl. bank holidays)