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For Companies At a Glance
- Tasks: Become a tech whiz in fleet management and support customers with their SaaS needs.
- Company: Join Verizon Connect, a leader in innovative fleet management solutions.
- Benefits: Enjoy flexible working options and a supportive team culture.
- Why this job: Make a real impact by solving customer issues and enhancing satisfaction daily.
- Qualifications: Customer-facing experience is essential; SaaS knowledge is a bonus.
- Other info: Perfect for those eager to grow and learn in a dynamic environment.
The predicted salary is between 28800 - 48000 £ per year.
Essential job functions:
- Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space.
- Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions.
- Handle incoming customer requests, both from external and internal calls and emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating and troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders.
- Actively work with other departments of Verizon Connect organization as well as deal with customers and vendors on a daily basis.
- Recognise the patterns for recurring issues and take necessary actions to achieve the fastest possible resolution and assure the highest customer satisfaction level.
What we’re looking for:
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.
Technical professional we are looking for should have well developed skills listed below:
- Experience in a customer-facing role (mandatory).
- Experience with SaaS (Software as a Service) solutions is a plus (not mandatory).
- Experience with CRM and ERP systems - Salesforce and SAP would be preferred (not mandatory).
- Strong communication and listening skills.
- Well-developed time management and prioritization skills.
- Structured “can-do” approach to open matters and tasks in a demanding environment.
- Methodical and conscientious documentation skills.
- Willingness to develop while identifying opportunities over self-reflection.
Customer Support Representative employer: XML International
Contact Detail:
XML International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Familiarise yourself with our SaaS platform and the fleet management industry. Understanding the technical aspects and common challenges faced by customers will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially in a technical context. Being able to explain complex issues clearly and concisely is crucial for a Customer Support Representative role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled customer issues in the past. Highlighting your methodical approach to troubleshooting can make a strong impression.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Representative. Familiarise yourself with SaaS platforms and fleet management to demonstrate your knowledge in your application.
Tailor Your CV: Highlight your experience in customer-facing roles and any technical skills relevant to SaaS solutions. Be specific about your previous roles and how they relate to the job description provided by the company.
Craft a Compelling Cover Letter: Use your cover letter to showcase your communication skills and your understanding of customer satisfaction. Mention specific examples of how you've resolved customer issues in the past and your approach to problem-solving.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for a Customer Support role.
How to prepare for a job interview at XML International
✨Know Your SaaS Inside Out
Make sure to familiarise yourself with the company's SaaS platform and the fleet management space. Being able to discuss specific features and benefits will show your technical expertise and genuine interest in the role.
✨Demonstrate Customer-Centric Thinking
Prepare examples of how you've handled customer requests in the past, especially in a technical context. Highlight your problem-solving skills and how you prioritised customer satisfaction in challenging situations.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. Be ready to explain complex technical issues in simple terms, as you may need to do this with customers who aren't tech-savvy.
✨Be Ready to Discuss Time Management
Think of instances where you've successfully managed multiple tasks or cases simultaneously. Share how you prioritised your workload and ensured timely resolutions, as this will demonstrate your ability to thrive in a demanding environment.
