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- Tasks: Lead and manage D365 projects, ensuring smooth communication between clients and teams.
- Company: HCL Technologies is a global leader in technology services and consulting.
- Benefits: Competitive market rate, flexible working environment, and opportunities for professional growth.
- Why this job: Join a dynamic team, work on impactful projects, and enhance your project management skills.
- Qualifications: Experience with D365 Sales, Service, CCAS, and familiarity with Agile methodologies required.
- Other info: This is a 6-month contract role based on-site in Bedfordshire.
The predicted salary is between 43200 - 72000 £ per year.
HCL's Microsoft Business Applications Practice (MBAP) is currently seeking to hire a Senior Project Manager with D365 Sales, Service and CCAS experience for a 6 month + contract assignment in Bedfordshire.
Start Date: ASAP
Duration: 6 months+
Location: On-site in Bedfordshire
Rate: Market Rate Inside IR35
The Microsoft D365 Senior Project Manager will act as the senior liaison between customer and internal teams on Microsoft Dynamics 365 projects (implementations, customizations, migrations, and more). You may be responsible for one or more aspects of the project including project management, business analysis, configuration, data, training and support.
The ideal candidate will be extremely detail-oriented, have the ability to multitask, be meticulously organized, and be able to prioritise multiple demands in a fast-paced environment.
Essential Functions:
- Lead and manage mid-sized to enterprise projects independently
- Participate in design and architecture sessions with clients
- Gather and document business processes (some current state, mostly future state)
- Advise customers on best practices for CRM processes, user interface, and architecture
- Assist technical consultants with architecting Dynamics 365 CRM or xRM system, related customisations, and reports to model the client’s organisational processes
- Assist in developing project budget, and ensure work is completed on-track and within budget
- Write specifications for customisations, data migration, and system integrations
- Facilitate team resources in the implementation of data migration and translation, data integration, training and custom development, and reports
- Configure and customise the Dynamics CRM/365 system based on design specifications
- Coordinate with overseas team on custom development, complex customisations and portals
- Develop test plans and scripts
- Conduct system and end-to-end testing of the application
- Train super users
- Schedule work to be done and follow up to ensure completion within the project schedule
- Guide the project along through daily communications with the customer
- Conduct at least a weekly status meeting (may be more) and send weekly status updates
- Conduct design review sessions with the customer to demonstrate completed work and gather adjustments and changes
Required Skills and Experience:
- Experience in D365 Sales, Service and CCAS - (Contact Centre As A Service)
- Experience of DevOps / PRINCE 2 / AGILE Project Management or other similar methodology
- Up-to-date understanding of business processes, issues, and technology especially related to the operation of a sales, marketing, and customer service departments within an organisation
- Excellent verbal and written communication
- Professional demeanor
- Feels comfortable talking with clients at all levels within an organisation.
- Advanced use of Microsoft Project, Excel, Word, and Visio
Microsoft D365 (CE - CCAS) Senior Project Manager - Contract employer: HCL Technologies
Contact Detail:
HCL Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft D365 (CE - CCAS) Senior Project Manager - Contract
✨Tip Number 1
Familiarise yourself with Microsoft D365 Sales, Service, and CCAS functionalities. Understanding these systems inside out will not only boost your confidence during interviews but also allow you to speak knowledgeably about how you can contribute to the role.
✨Tip Number 2
Network with professionals in the Microsoft D365 community. Attend relevant meetups or webinars to connect with others in the field. This can lead to valuable insights and potentially even referrals for the position.
✨Tip Number 3
Brush up on your project management methodologies, especially DevOps, PRINCE2, and AGILE. Being able to discuss your experience with these frameworks will demonstrate your capability to manage projects effectively.
✨Tip Number 4
Prepare to showcase your communication skills. Since the role involves liaising with clients and internal teams, think of examples where you've successfully managed stakeholder expectations or facilitated discussions to resolve issues.
We think you need these skills to ace Microsoft D365 (CE - CCAS) Senior Project Manager - Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with D365 Sales, Service, and CCAS. Include specific projects you've managed and the methodologies you've used, such as DevOps or AGILE.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your project management skills and your ability to liaise between customers and internal teams.
Showcase Relevant Skills: In your application, clearly outline your experience with Microsoft Project, Excel, Word, and Visio. Mention any relevant certifications or training in project management methodologies like PRINCE 2.
Prepare for Interviews: If selected for an interview, be ready to discuss your previous projects in detail. Prepare examples of how you've handled challenges in project management and your approach to client communication.
How to prepare for a job interview at HCL Technologies
✨Showcase Your D365 Expertise
Make sure to highlight your experience with Microsoft D365 Sales, Service, and CCAS during the interview. Be prepared to discuss specific projects you've managed, the challenges you faced, and how you overcame them.
✨Demonstrate Project Management Skills
Since the role requires strong project management capabilities, be ready to talk about your familiarity with methodologies like DevOps, PRINCE2, or AGILE. Share examples of how you've successfully led projects from initiation to completion.
✨Prepare for Technical Discussions
Expect to engage in technical discussions regarding system customisations and integrations. Brush up on your knowledge of Dynamics 365 architecture and be ready to explain how you would approach a typical implementation or migration project.
✨Communicate Effectively
Given the importance of communication in this role, practice articulating your thoughts clearly and professionally. Prepare to demonstrate your ability to liaise with clients at all levels and provide updates on project status confidently.
