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For Companies At a Glance
- Tasks: Lead our top-performing store, ensuring an unforgettable customer experience and team development.
- Company: Join Rituals, a global leader in lifestyle and beauty, known for its exceptional growth and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a substantial impact while fostering a positive team culture in a fast-paced setting.
- Qualifications: Bring retail management experience, strong leadership skills, and a passion for customer satisfaction.
- Other info: High energy and a sense of humor are essential to thrive in this role!
The predicted salary is between 48000 - 72000 £ per year.
Job Description
Reporting directly to the Regional Manager of the South & North , this pivotal position as General Manager for Bicester Village , our number one store in the UK, offers a unique opportunity to lead our top-performing store globally for Rituals.
This role is a significant career catalyst for a seasoned Manager to step in and make a substantial impact on the growth and future of Rituals. To excel as a General Manager (GM) for Rituals, you will need a blend of strong leadership, impressive operational expertise, customer-centric focus, and deep industry-specific knowledge of the retail landscape.
As the General Manager of Bicester Village , your primary goal is to craft an unforgettable customer experience while nurturing your team to achieve their full potential. This is a high-volume, fast-paced, and dynamic store with exceptional growth prospects, demanding a leader with boundless energy, innovative drive, and keen operational and business acumen. Commerciality will be at the forefront of what you do.
You will collaborate closely with the Regional Manager to implement our local business strategy, consistently exceed performance targets, and provide strong, effective leadership. You will set the standard by leading from the front, being hands-on when needed, and coaching your team to excel in delivering outstanding customer service, all whilst taking them on the journey here at Rituals.
In this role, you will establish daily objectives and action plans to drive key performance indicators (KPIs), develop monthly strategies to meet productivity targets, ensure flawless store administration, manage inventory, oversee day-to-day operations, and champion employee wellbeing. Your leadership will foster a positive environment through regular one-on-one meetings, genuine connections with your team, and celebrating their successes both on and off the shop floor.
Qualifications
High on energy, low on ego and with a little bit of humour!
You are ‘one of a kind’ because of your unique ability to motivate your team and reach your goals in terms of customer satisfaction and sales. In addition, as General Manager, you bring a wealth of knowledge, are inspiring, and performance-oriented. On top of that, you have:
- Prior relevant experience as Senior Store Manager or General Manager within retail, luxury, or hospitality.
- Experience in HR Policies, procedures, Recruitment, and all elements of people management (e.g., communication, motivation, coaching, connection, and inspiration).
- Experience in sharing knowledge to drive behavioral change and develop others.
- Decision-making and problem-solving skills.
- Strong leadership and team management.
- Customer-centric approach.
- Operational efficiency.
- Knowledge and passion for the wellbeing or lifestyle/beauty industry.
Additional Information
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General Manager - Bicester Village (40 hours) employer: DiDixital Impresores
Contact Detail:
DiDixital Impresores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Bicester Village (40 hours)
✨Tip Number 1
Familiarize yourself with the unique aspects of Bicester Village and Rituals. Understanding the specific customer demographics and shopping behaviors in this high-end retail environment will help you tailor your approach and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully motivated teams in previous roles. Highlighting your ability to create a positive work environment and drive performance will resonate well with the hiring team.
✨Tip Number 3
Be ready to discuss your operational expertise in detail. Prepare to share specific strategies you've implemented in past positions that led to improved KPIs, as this role demands a strong focus on commerciality and operational efficiency.
✨Tip Number 4
Demonstrate your passion for the lifestyle and beauty industry. Research current trends and challenges within the sector, and be prepared to discuss how you can leverage this knowledge to enhance the customer experience at Bicester Village.
We think you need these skills to ace General Manager - Bicester Village (40 hours)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the General Manager position at Bicester Village. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these expectations.
Tailor Your CV: Customize your CV to highlight relevant experience in retail management, leadership, and customer service. Emphasize your achievements in previous roles that demonstrate your ability to drive performance and foster team development.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the lifestyle and beauty industry. Use specific examples from your past experiences to illustrate how you can contribute to the growth and success of Rituals at Bicester Village.
Highlight Leadership Skills: In both your CV and cover letter, make sure to emphasize your leadership style and how you motivate and inspire your team. Discuss your approach to coaching and developing others, as well as your commitment to creating a positive work environment.
How to prepare for a job interview at DiDixital Impresores
✨Show Your Leadership Style
As a General Manager, your leadership style is crucial. Be prepared to discuss how you motivate and inspire your team. Share specific examples of how you've successfully led teams in the past, especially in high-pressure environments.
✨Demonstrate Customer-Centric Focus
Rituals values an unforgettable customer experience. Highlight your strategies for enhancing customer satisfaction and share any metrics or feedback that showcase your success in this area.
✨Discuss Operational Expertise
This role demands strong operational skills. Be ready to talk about your experience with inventory management, store administration, and how you've driven key performance indicators (KPIs) in previous roles.
✨Emphasize Team Development
Talk about your approach to coaching and developing your team. Provide examples of how you've fostered a positive work environment and helped team members achieve their potential through regular feedback and support.
