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- Tasks: Lead daily operations and ensure top-notch service at our dessert cafe.
- Company: Heavenly Desserts is a vibrant cafe known for its delicious desserts and exceptional customer service.
- Benefits: Enjoy competitive pay, bonuses, employee discounts, and secure parking.
- Why this job: Join a supportive team and create unforgettable experiences for dessert lovers!
- Qualifications: Experience in management, strong leadership skills, and a passion for hospitality required.
- Other info: Flexibility to work evenings and weekends is essential.
The predicted salary is between 36000 - 60000 £ per year.
Heavenly Desserts
Job Title:
General Manager
Job Type:
Full-time
Salary:
Competitive
Key Responsibilities:
- Oversee daily operations of the cafe, ensuring high standards of service and product quality.
- Lead, motivate, and manage a team of baristas, wait staff, and kitchen personnel.
- Monitor and manage inventory, food costs, and wastage.
- Ensure health, safety, and hygiene compliance in line with industry standards.
- Handle customer inquiries, feedback, and complaints professionally, ensuring a positive dining experience.
- Recruit, train, and develop staff members, fostering a positive and team-oriented work environment.
Requirements:
- Proven experience as a General Manager or in a similar managerial role, preferably in the hospitality or cafe/restaurant industry.
- Strong leadership, organisational, and problem-solving skills.
- Excellent interpersonal and communication skills.
- Flexibility to work weekends, holidays, and evenings as required.
- We trade from 10am until 12:30am Sunday – Thursday and 1:30am Friday & Saturday. Please be flexible to work until these times if necessary.
What we offer:
- Parking is provided in secure Liverpool ONE car park for those who may need to drive to work.
- Competitive salary with performance-based bonuses.
- Opportunities for professional growth and career development.
- A supportive and vibrant team culture.
- Employee discounts on all Heavenly Desserts products and Liverpool ONE stores.
How to apply:
If you are ready to lead our team and create memorable experiences for our customers, we’d love to hear from you! Please send your CV and outline your relevant experience to us with the subject line “General Manager Application”.
Closing date:
Please submit your application by (insert closing date).
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General Manager at Heavenly Desserts - Liverpool ONE employer: Heavenly Desserts UK
Contact Detail:
Heavenly Desserts UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager at Heavenly Desserts - Liverpool ONE
✨Tip Number 1
Familiarize yourself with the specific operations of Heavenly Desserts. Visit the cafe, observe the service style, and understand the menu offerings. This will help you speak knowledgeably about how you can enhance their operations during the interview.
✨Tip Number 2
Highlight your leadership experience in the hospitality industry. Prepare examples of how you've successfully managed teams, resolved conflicts, and improved service quality in previous roles to demonstrate your fit for the General Manager position.
✨Tip Number 3
Showcase your understanding of health, safety, and hygiene compliance. Be ready to discuss how you've implemented these standards in past positions, as this is crucial for maintaining the high standards expected at Heavenly Desserts.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think of specific instances where you turned a negative customer experience into a positive one, as this will illustrate your commitment to ensuring a memorable dining experience.
We think you need these skills to ace General Manager at Heavenly Desserts - Liverpool ONE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in managerial roles, especially in the hospitality or cafe/restaurant industry. Emphasize your leadership skills and any achievements that demonstrate your ability to oversee operations effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your desire to create memorable experiences for customers. Mention specific examples of how you've successfully led teams and managed operations in previous roles.
Highlight Key Skills: Clearly outline your strong leadership, organizational, and problem-solving skills in both your CV and cover letter. Use specific examples to illustrate how these skills have contributed to your success in past positions.
Follow Application Instructions: When submitting your application, ensure you use the subject line 'General Manager Application' as specified. Double-check that all documents are attached and that your application is submitted before the closing date.
How to prepare for a job interview at Heavenly Desserts UK
✨Showcase Your Leadership Skills
As a General Manager, your ability to lead and motivate a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your leadership style and how it contributed to a positive work environment.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about how you handle challenges in a fast-paced environment. Prepare to discuss situations where you've effectively resolved issues related to customer complaints or operational hurdles, showcasing your critical thinking and adaptability.
✨Know the Industry Standards
Familiarize yourself with health, safety, and hygiene regulations relevant to the hospitality industry. Being knowledgeable about these standards will demonstrate your commitment to maintaining high-quality service and compliance in the cafe.
✨Express Your Passion for Customer Experience
Heavenly Desserts values a positive dining experience. Be ready to talk about your approach to customer service and how you ensure that every guest leaves satisfied. Share any innovative ideas you have for enhancing the customer experience in the cafe.
