Operations Manager

A bit about us. Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with cafes, coffee shops and coffee trucks, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack. Our cafes, coffee shops and coffee trucks were where Grind all began, and they’re still the beating heart of Grind. They’re vibrant, exciting and sometimes high-pressure places to work. We think coffee can be a force for good. Whether it’s through creating the UK’s first compostable coffee pods, our plastic-free packaging or carbon-free shipping – we’re on a mission to be the world’s most sustainable coffee company. In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry – in our first year, we recovered 43 million pods’ worth of ocean-bound plastic. A bit about the role. This is a great opportunity for an experienced individual coming from a background in hospitality looking to join a fast-paced restaurant group. Our Grind locations offer all-day dining, coffee and cocktails with guest experience at the forefront of our service. You will be part of a dynamic team committed to raising the bar for our guests and ensuring everyone has a memorable experience. The role will be diverse and no two days will be the same. The right person will be able to oversee the day to day operations of specific Grind sites through the effective management of their General Managers and working collaboratively with the wider Support Team. This is a site-based, hands on role focussed on maintaining stability, and developing the overall performance of the business with direct reporting into the Managing Director. Based predominantly across Grind Locations, with one day per week stationed in our HQ in Shoreditch, as Operations Manager, you will play a crucial role in embedding our values of quality and ensuring that every Grind team is equipped with the skills and mindset to uphold our standards of excellence. Role responsibilities. Working closely with your General Managers of our cafes, restaurants, coffee shops & trucks to achieve the Operational Excellence levels set by the Managing Director. Sole responsibility for ensuring your General Managers deliver on their KPIs, whilst driving the overall success of each of your sites. Strong understanding of budgeting, cost control, and financial reporting within the hospitality sector, to support the General Managers with achieving their site based targets. Experience in managing profit and loss (P&L) statements, pricing strategies, and achieving revenue targets. Coaching, developing and supporting your General Managers, encouraging growth and up skilling in all areas of their roles. Assisting with any site recruitment where required, including on-boarding and all aspects of the employee life-cycle. Working closely with the Support Team to successfully launch new sites following handover from the Commercial Operations Team. Ensuring the above is delivered with a focus on quality over quantity. Youll have. A genuine passion for operating in a high energy fast paced hospitality environment. A proven track record of managing multiple sites – cafes/restaurants/coffee shops with the business acumen to match. The ability to engage and inspire others with a hands-on management style. A creative thinker who is always looking for opportunities to innovate and enhance the business. Strong attention to detail and organisational abilities, with the ability to multitask, prioritise, and manage time effectively. Proficiency in hospitality systems – bookings management, procurement, daily due diligence & compliance and workforce management. A positive attitude and a collaborative spirit, with the ability to work effectively as part of a team with a can-do attitude. Even better if you have. Previous experience in an Operations Management role within the hospitality industry is preferred. Diversity and Inclusion. Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status. If there are any adjustments you need to help you bring your best self to an interview with us please let us know. Benefits and perks 25 days of holiday per annum (excluding of Bank Holidays) An additional holiday per year of service, capped at 3 days Access to our company wellness scheme Invitations to our social events Up to £300 referral bonus (after successful passing of probation) Full access to our Mental Health Service Great company staff discounts for friends and family – 50% off all Food & Beverage at every Grind restaurant and cafe-bar 6 months paid travel Salary £60,000 – £75,000 + 10% bonus AMRT1_UKCT