Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with residents, resolve issues, and manage appointments while commuting to their homes.
- Company: Join a dynamic Property Services Contractor focused on social housing in Sussex and Kent.
- Benefits: Enjoy a competitive salary of £26,000 plus car allowance and flexible working arrangements.
- Why this job: Make a real impact in the community by building relationships and improving residents' experiences.
- Qualifications: Must have customer service experience, a driving license, and strong communication skills.
- Other info: Ideal for those who thrive in a fast-paced environment and love helping others.
Customer Liaison Officer – Social Housing Sussex/Kent; must be willing to commute £26,(Apply online only) + Car / Allowance TS Recruitment are working with a Property Services Contractor who are actively recruiting a permanent RLO / TLO. You will have previous customer services experience. This role will involve commuting to tenants houses. Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues Dealing with residents' complaints and issues, either via email, phone, or visits to their home Collecting KPIs upon work completion, and logging the results Arranging appointments for workers and subcontractors where necessary Building good relationships with the residents Essential Skills/Knowledge Driving license is essential Strong face-to-face customer service experience Good communicator, both oral and written Flexible to accommodate the needs of the residents Excellent time keeping and organisational skills Basic IT knowledge Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence
Customer Liaison Officer employer: TSR Recruitment Limited
Contact Detail:
TSR Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've successfully resolved complaints or issues in the past, as this will demonstrate your ability to handle similar situations in this role.
✨Tip Number 2
Since this role involves commuting to tenants' houses, be prepared to discuss your driving experience and how you manage your time effectively. Showing that you can balance travel with your responsibilities will be a plus.
✨Tip Number 3
Building good relationships with residents is key. Think about ways you can demonstrate your interpersonal skills and flexibility in accommodating their needs. This could include discussing any relevant experiences where you went above and beyond for customers.
✨Tip Number 4
Familiarize yourself with basic IT tools that may be used for logging KPIs and managing appointments. Being able to show that you're comfortable with technology will help you stand out as a candidate who can adapt to the demands of the job.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous customer service experience in your CV and cover letter. Mention specific situations where you successfully resolved complaints or built relationships with clients.
Showcase Communication Skills: Since the role requires strong communication skills, provide examples of how you've effectively communicated with customers in the past. This could be through emails, phone calls, or face-to-face interactions.
Demonstrate Organizational Skills: Illustrate your time management and organizational abilities. You might want to mention any tools or methods you use to keep track of appointments and tasks, as this is crucial for the role.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job listing, such as 'flexible', 'KPI collection', and 'access issues', to show that you understand the role's requirements.
How to prepare for a job interview at TSR Recruitment Limited
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you handled complaints or resolved issues, as this will demonstrate your ability to manage resident interactions effectively.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Be prepared to discuss how you would communicate with residents via different channels, such as email, phone, and in-person visits.
✨Emphasize Flexibility and Time Management
Discuss your ability to adapt to the needs of residents and manage your time effectively. Provide examples of how you've successfully juggled multiple tasks or adjusted your schedule to meet client needs in the past.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve real-life scenarios you could face in this role. Think about how you would handle situations like delays in work or difficult resident complaints, and be ready to share your thought process.
