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- Tasks: Be the go-to person for hospitality enquiries and client bookings.
- Company: Join Chartwells, a leader in catering for education, serving millions weekly.
- Benefits: Enjoy discounts on travel, groceries, cinema tickets, and wellness classes.
- Why this job: Gain valuable experience in a supportive environment that values diversity and growth.
- Qualifications: No specific qualifications required; just bring your enthusiasm and customer service skills.
- Other info: Flexible working hours and opportunities for career advancement await you!
The predicted salary is between 30000 - 42000 £ per year.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
What you'll be doing:
Main duties:
- First point of contact for hospitality enquiries
- Fulfilment of all incoming sales and hospitality enquiry calls
- Supporting the Hospitality Team
- Client liaison and account management
- Processing of all hospitality client bookings including the processing of finances
- Departmental administration and filing
More about the role:
Daily duties:
- Preparing all function sheets for the week ahead and updating the CPU clipboards daily
- Updating event consumptions within 24hrs
- Update daily event calendar with enquiries as they come in. Updating the events in the calendar as required.
- Add new enquiries to the hospitality pipeline tracker and updating as required
- Adding confirmed events to planon
- Ownership of hospitality emails and ensuring responses within 24hrs
- Ownership of hospitality phone
- Working with the Dispatch Supervisor and Hospitality Supervisors to ensure we meet all deliveries and customer requirements
Sales and Marketing:
- A focus on excellent customer service and communications
- Prepare quotations for the Occasions and Only at Oxford brands
- Assist in preparing creative pitches and designs
- Ownership of the Only at Oxford Instagram and Twitter accounts
Finance:
- Ensure all events are captured on planon
- Monitor and update all consumption
- Complete all Nexus labour and hospitality stock bookwork
- Uniform tracking, stock take and purchasing
About Us:
Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges and universities across the UK.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Hospitality Co-Ordinator - Oxford employer: Chartwells
Contact Detail:
Chartwells Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Co-Ordinator - Oxford
✨Tip Number 1
Familiarise yourself with the hospitality industry, especially in the education sector. Understanding the specific needs and expectations of clients in this field will help you stand out during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed client relationships in the past. This role requires excellent communication, so be ready to discuss your approach to handling enquiries and resolving issues.
✨Tip Number 3
Research Chartwells and its offerings thoroughly. Being knowledgeable about their services and values will demonstrate your genuine interest in the company and help you align your answers with their mission during the interview.
✨Tip Number 4
Prepare to discuss your organisational skills, as this role involves managing multiple tasks and deadlines. Think of specific instances where you've successfully juggled various responsibilities and how you prioritised them.
We think you need these skills to ace Hospitality Co-Ordinator - Oxford
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and daily tasks. Tailor your application to highlight relevant experience in hospitality coordination and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality or related fields. Use bullet points to make it easy to read, and include specific achievements that demonstrate your skills.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities listed in the job description, and provide examples of how you've successfully managed client relationships or events in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a hospitality role.
How to prepare for a job interview at Chartwells
✨Research the Company
Before your interview, take some time to learn about Chartwells and its role within the education sector. Understanding their values and mission will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
As a Hospitality Co-Ordinator, excellent customer service is key. Prepare examples from your past experiences where you successfully managed client relationships or resolved issues to demonstrate your skills.
✨Be Organised and Detail-Oriented
The role involves managing bookings and updating event calendars. Highlight your organisational skills by discussing how you keep track of multiple tasks and ensure nothing falls through the cracks.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or growth opportunities to show your genuine interest in the position.
