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- Tasks: As a Porter, you'll keep areas clean and assist with customer requests.
- Company: Join Chartwells, a leader in the hospitality industry, dedicated to employee growth.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for learning and development.
- Why this job: Be part of a diverse team that values individuality and rewards hard work.
- Qualifications: We're looking for great communicators with customer care experience and adaptability.
- Other info: This role is contracted for 42 weeks per year with variable shift patterns.
The predicted salary is between 24000 - 33600 £ per year.
We're currently recruiting a dedicated Porter to help ensure the smooth running of operations at Chartwells on a full time basis, contracted to 37.5 hours per week. As a Porter, you will use your skills to maintain a high standard of customer care and cleanliness. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Here's an idea of what your shift patterns will be: Variable shifts. Please note: This role is contracted to 42 weeks per year.
Your key responsibilities will include:
- Assisting in keeping the lobby and other public areas clean and tidy
- Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture
- Handling certain reception duties, such as booking theatre tickets or making restaurant reservations
- Responding to customer requests where required
- Running errands
- Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints
Our ideal Porter will:
- Be adaptable and easily embrace changing priorities
- Be a brilliant communicator and easily build relationships
- Have experience delivering high quality customer care
- Take initiative and make decisions that are right for our customers
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Porter employer: Chartwells
Contact Detail:
Chartwells Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porter
✨Tip Number 1
Familiarise yourself with the specific duties of a Porter at Chartwells. Understanding the day-to-day responsibilities, such as assisting housekeeping and handling reception duties, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences where you went above and beyond for customers. This will highlight your ability to deliver high-quality care, which is crucial for this role.
✨Tip Number 3
Emphasise your adaptability and communication skills. Be ready to discuss how you've successfully managed changing priorities in previous roles, as this is a key trait that Chartwells values in their Porters.
✨Tip Number 4
Research Chartwells and its parent company, Compass Group. Understanding their values and commitment to diversity will allow you to align your personal values with theirs, making you a more attractive candidate.
We think you need these skills to ace Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Porter position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer care, communication, and adaptability. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle the responsibilities of a Porter.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your skills in customer service and your ability to work under pressure.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Porter role.
How to prepare for a job interview at Chartwells
✨Show Your Customer Care Skills
As a Porter, you'll need to demonstrate your ability to provide high-quality customer care. Prepare examples from your past experiences where you went above and beyond for customers, as this will highlight your commitment to service.
✨Emphasise Adaptability
The role requires someone who can easily embrace changing priorities. Be ready to discuss situations where you've had to adapt quickly to new tasks or challenges, showcasing your flexibility and problem-solving skills.
✨Communicate Effectively
Brilliant communication is key in this role. Practice articulating your thoughts clearly and confidently, and think of instances where you've successfully built relationships with colleagues or customers to illustrate your communication skills.
✨Demonstrate Reliability
Exceptional timekeeping and reliability are crucial for a Porter. Be prepared to talk about your punctuality and how you manage your time effectively, perhaps by sharing specific examples of how you've maintained a strong work ethic in previous roles.
