Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage all resort operations, focusing on guest relations and team support.
- Company: Join an iconic wellbeing brand dedicated to making people feel happier and healthier.
- Benefits: Enjoy health incentives, discounted stays, complimentary spa days, and exclusive product discounts.
- Why this job: Be a part of a dynamic team that values leadership, innovation, and exceptional customer service.
- Qualifications: Strong leadership skills and experience in hospitality management are essential.
- Other info: Engage in exciting colleague events and wellness initiatives while driving the brand's core values.
The predicted salary is between 43200 - 72000 £ per year.
The purpose of this role is to take responsibility for all aspects of the resort, including the day-to-day management of the resort, the team, and most importantly Guest Relations. Ensuring a consistent approach from the duty managers, including remedying and communicating all feedback positive and negative. A hands-on approach with all aspects of the resort, being in the right place at the right time to facilitate the needs of the business.
Some responsibilities include:
- Lead, support and manage your HODs ensuring they are fully aware of the business needs and are driven to achieve and work to the highest of standards.
- Conduct robust and transparent agendas for regular communications with your teams, allowing for open and honest conversation ensuring all matters are discussed and all relevant parties are aware of successes and challenges.
- Provide insightful information that will support your General Manager.
- Communicate future initiatives/revenue generating ideas while remaining true to the Brand.
- Demonstrate an excellent ability to be proactive, responsive, and divisive. Be inspirational in your approach and always demonstrate leadership qualities inspiring all your colleagues to achieve the best and work to the highest of standards.
- Lead, manage and deliver any projects that are requested by your General Manager.
- Be commercially aware ensuring we remain competitive, forward-thinking, and cost-savvy by understanding the markets we operate in, current trends, and future trends.
- Devise operational plans that enable us to remain current, grow, and be leaders in the relevant areas.
- Be an active and prominent figure within the industry demonstrating your commerciality and experience within your field.
- Actively and positively manage KPIs.
- Drive exceptional customer service and ensure plans are created and executed where any shortfalls are identified.
- Work closely with the HR function as an advocate for driving our wellness and wellbeing agenda ensuring the employee experience is exceptional and retention and engagement are maximized.
- Have an excellent grasp on all of your departments and be able to offer support when required.
- Be responsible for knowing all financial and commercial data on your property and support the General Manager with information they may need.
- Drive exceptional F&B within all of our outlets and use the power of the brand to instigate new offerings and developmental programmes, emphasizing our wellness and wellbeing core value.
- Be a brand ambassador and promote our values through any work that you do.
Being the iconic wellbeing brand that we are, you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company, but you will also have access to the following:
- Health, Wellness, and Wellbeing incentives
- Champneys experiences (such as an overnight stay or an ultimate spa day experience)
- App technology for all our essential forms
- In-house social media connecting our Champneys Family
- Motivating, rewarding, and engaging colleague events
- Discounted stays for you, your friends, and family at any of our Hotels or Resorts
- Complimentary Spa Day on completion of your probationary period
- 50% discount on all Champneys products
- Great discounts on our partner products Elemis and Clarins
- Discounted membership to our exceptional health clubs
#J-18808-Ljbffr
Resort General Manager employer: Champneys Health Resorts
Contact Detail:
Champneys Health Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resort General Manager
✨Tip Number 1
Familiarize yourself with the latest trends in the hospitality industry, especially those related to wellness and guest relations. This knowledge will help you demonstrate your proactive approach during interviews and discussions.
✨Tip Number 2
Network with professionals in the resort and hospitality sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the General Manager position.
✨Tip Number 3
Showcase your leadership skills by sharing examples of how you've successfully managed teams and projects in the past. Be prepared to discuss specific situations where you inspired your colleagues to achieve high standards.
✨Tip Number 4
Research Champneys' brand values and wellness initiatives thoroughly. Being able to articulate how your personal values align with theirs will set you apart as a candidate who truly embodies their mission.
We think you need these skills to ace Resort General Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Resort General Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect your relevant experience in resort management, guest relations, and team leadership. Use specific examples that demonstrate your ability to manage teams and drive exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the brand's values. Mention how you can contribute to the company's goals and enhance guest experiences.
Highlight Leadership Qualities: In both your CV and cover letter, emphasize your leadership qualities and your proactive approach to managing teams. Provide examples of how you've inspired colleagues and driven performance in previous roles.
How to prepare for a job interview at Champneys Health Resorts
✨Show Your Leadership Skills
As a Resort General Manager, demonstrating your leadership qualities is crucial. Be prepared to share examples of how you've inspired teams in the past and how you plan to motivate your future colleagues to achieve high standards.
✨Understand Guest Relations
Since guest relations are a key aspect of this role, come ready to discuss your approach to managing feedback, both positive and negative. Highlight any strategies you've implemented to enhance guest satisfaction and loyalty.
✨Be Proactive and Commercially Aware
The company values a proactive approach, so be sure to discuss how you stay informed about market trends and how you've used this knowledge to drive revenue-generating initiatives in previous roles.
✨Communicate Openly
Effective communication is essential for this position. Prepare to talk about how you facilitate open conversations within your team and how you ensure that everyone is aligned with the business goals and challenges.
