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For Companies At a Glance
- Tasks: Manage IT service delivery and vendor performance in a dynamic environment.
- Company: Join a market-leading client in the Intelligent Customer function within IT Services.
- Benefits: Enjoy hybrid working, a competitive salary, bonuses, and a car allowance.
- Why this job: Make a real impact on operational efficiency and service delivery in a fast-evolving IT landscape.
- Qualifications: Degree in IT or related field; experience in IT service delivery and vendor management required.
- Other info: SC clearance or eligibility is a must for this role.
The predicted salary is between 36000 - 60000 £ per year.
I’m currently supporting a market-leading client in the search for a highly capable Service Delivery Manager to join their Intelligent Customer function within IT Services. This is a fantastic opportunity for someone with a strong background in IT service delivery and vendor management, who thrives in a complex, multi-vendor environment.
Key Responsibilities
- Monitor and manage delivery of IT services against agreed service levels.
- Control the full lifecycle of IT assets—from acquisition to disposal.
- Support financial planning and analysis across IT services.
- Drive supplier performance and ensure alignment with strategic sourcing goals.
- Manage formal contracts and performance metrics, identifying improvement opportunities.
- Apply and maintain security controls and perform risk assessments.
- Investigate and address IT issues, supporting preventative and remedial actions.
Core Competencies & Focus Areas
- Service Level Management (SFIA Level 4) – Track and improve service quality and delivery.
- Asset Management – Maintain full visibility and control of IT assets.
- Financial Management – Support budgeting, compliance, and cost control.
- Supplier & Contract Management – Evaluate and enhance vendor performance.
- Information Security – Apply appropriate controls and assess risks.
- Problem Management – Investigate recurring issues and identify long-term solutions.
What You’ll Bring
- Degree in IT, Computer Science, Business Administration or related field.
- Industry certifications such as ITIL, PMP/PRINCE2, ISO/IEC 20000, COBIT, or relevant Information Security accreditations.
- Proven experience in IT service delivery across complex, multi-vendor landscapes.
- Strong knowledge of SLAs, IT asset lifecycle, supplier performance, and budgeting processes.
- Hands-on experience managing contracts, compliance, and security risks.
Ideal Candidate Traits
- Analytical mindset with a proactive approach to service improvement.
- Comfortable managing external vendors and internal stakeholders alike.
- Knowledgeable in security frameworks and ITIL-based service environments.
- Excellent communication skills, with the ability to translate technical details for non-technical audiences.
This is a key role in a fast-evolving IT environment, where your input will directly influence operational efficiency, supplier performance, and the delivery of business-critical services.
Service Delivery Manager employer: InfoSec People Ltd
Contact Detail:
InfoSec People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the specific IT service delivery frameworks mentioned in the job description, such as ITIL and COBIT. Being able to discuss these frameworks confidently during your interview will demonstrate your expertise and alignment with the role.
✨Tip Number 2
Prepare examples from your past experience that showcase your ability to manage multi-vendor environments and improve service delivery. Highlighting specific achievements will help you stand out as a candidate who can deliver results.
✨Tip Number 3
Research the company’s current IT services and any recent news or developments related to their operations. This knowledge will allow you to ask insightful questions during the interview and show your genuine interest in the role.
✨Tip Number 4
Network with professionals in the IT service delivery field, especially those with experience in vendor management. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery and vendor management. Use specific examples that demonstrate your ability to manage complex, multi-vendor environments.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities and competencies mentioned in the job description. Show how your skills align with their needs, particularly in service level management and supplier performance.
Highlight Relevant Certifications: If you have industry certifications like ITIL or PMP/PRINCE2, make sure to mention them prominently in your application. These qualifications are crucial for this role and can set you apart from other candidates.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully investigated and resolved IT issues in the past. This will demonstrate your analytical mindset and proactive approach to service improvement.
How to prepare for a job interview at InfoSec People Ltd
✨Showcase Your IT Service Delivery Experience
Make sure to highlight your previous experience in IT service delivery, especially in complex, multi-vendor environments. Be prepared to discuss specific examples of how you've managed service levels and improved delivery outcomes.
✨Demonstrate Vendor Management Skills
Since vendor management is crucial for this role, come ready to talk about your experiences working with suppliers. Share instances where you successfully aligned vendor performance with business goals and how you handled any challenges that arose.
✨Prepare for Technical Questions
Expect questions related to SLAs, asset management, and financial planning. Brush up on relevant frameworks like ITIL and be ready to explain how you've applied these in your past roles to ensure effective service delivery.
✨Communicate Clearly and Confidently
Given the need to translate technical details for non-technical audiences, practice explaining complex concepts in simple terms. Good communication skills will be key in demonstrating your fit for the role.
